High Latency Aus - syd1

Technical Support
1

Hi guys,
Started experiencing unusually high latency the past couple of days on Aus servers. I usually sit around 48ms but I’m now sitting at min 90ms - around 130ms consistently. I’m fairly sure it’s likely an ISP issue but i have no idea how to read a WinMTR so if anyone could shed some light that’d be great.

    |------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           dsldevice.lan -    0 |  455 |  455 |    1 |    3 |  107 |    1 |
|      bri-apt-wic-bras31-lo1.tpgi.com.au -    1 |  452 |  451 |    3 |    7 |   76 |   17 |
|       60-240-241-194.static.tpgi.com.au -    1 |  448 |  446 |    3 |    7 |   76 |    6 |
|       syd-gls-har-crt2-BE20.tpgi.com.au -    1 |  452 |  451 |  108 |  117 |  196 |  151 |
|        203-26-22-190.static.tpgi.com.au -    1 |  452 |  451 |  107 |  124 |  323 |  143 |
|        203-26-22-185.static.tpgi.com.au -    1 |  452 |  451 |  107 |  113 |  187 |  127 |
|  per-apt-stg-crt1-Hu-0-2-0-2.tpg.com.au -    0 |  455 |  455 |  107 |  111 |  185 |  108 |
| sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au -    1 |  452 |  451 |  107 |  113 |  187 |  143 |
|                   16509.sgw.equinix.com -    1 |  448 |  446 |  107 |  111 |  186 |  122 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                             52.93.10.19 -    1 |  452 |  451 |  236 |  240 |  309 |  249 |
|                             52.93.11.17 -    0 |  455 |  455 |  230 |  233 |  304 |  231 |
|                             52.93.11.18 -    1 |  448 |  446 |  109 |  116 |  191 |  152 |
|                              52.93.8.51 -    1 |  448 |  446 |  108 |  114 |  192 |  129 |
|                           203.83.223.21 -    1 |  448 |  446 |  108 |  114 |  193 |  146 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

Same problem, about 3/4 servers will be ~90ms instead of ~45ms. I’m on iiNet if that helps.

3

I thought I was the only one. I usually sit around 45-50ms ping but with new update I’m sitting on 200+ms!!! Wth is going on?!! All other games I run like RocketLeague run fine. I’m also seeing a lot of Korean names on the player list. Are we getting on incorrect servers? In QLD on Telstra.

4

There are a few issues happening in your test.

  • The connection in your home is not very stable and reaching 107ms before you connect to the ISP’s lines outside your home.
  • There is minor packet loss throughout the ISP’s network.
  • There are high pings on many of your ISP’s hops before you are anywhere close to Blizzard’s network in terms of network distance.

I recommend fixing the connection in your home first, and then seeing if it improves overall.