The problem is pretty much summed in the name of the thread. From time to time I just get an incredible high latency and my hero keeps moving backwards and wobbling from side to side. Sometimes it just throws me out of the game and I get reconnected after a few seconds and most times I just get kicked out to the log-in screen with the “Lost Connection To Game Server” message left in front of me.
I got no problems with the log-in afterwards. I also already tried logging my network activity with WinMTR. But since I get kicked out of the game, WinMTR somehow won’t see what’s going on.
I really hope I can get some working solution on here. It would be sad to have to quit playing Overwatch. I mean I can’t even play ranked.
I will try that WinMTR thing tomorrow again and post the results right here.
Responding to your thread so you can add WinMTR results.
this is the result of a game where I got kicked out of the match back to the main screen of the game and reconnected after a few seconds:
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 500 | 500 | 0 | 0 | 2 | 0 |
| 62.155.247.249 - 0 | 500 | 500 | 3 | 6 | 61 | 5 |
| 217.239.54.18 - 1 | 496 | 495 | 0 | 14 | 68 | 14 |
| 80.156.162.10 - 0 | 500 | 500 | 13 | 14 | 38 | 16 |
| ae1-br01-eqfr5.as57976.net - 0 | 500 | 500 | 12 | 15 | 110 | 12 |
| et-0-0-2-br01-eqam1.as57976.net - 1 | 496 | 495 | 0 | 30 | 152 | 21 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~Very light packet loss, shouldn’t be causing a disconnection. It could be a QoS (Quality of Service) setting on your modem, but I’m really guessing here.
There is no QoS option on our modem. Here I got the same issue. Back to title screen and reconnected after a few seconds:
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 534 | 534 | 0 | 0 | 1 | 0 |
| 62.155.247.249 - 1 | 530 | 529 | 0 | 5 | 83 | 3 |
| f-eh2-i.F.DE.NET.DTAG.DE - 1 | 530 | 529 | 0 | 12 | 17 | 12 |
| 80.156.162.10 - 1 | 530 | 529 | 0 | 11 | 24 | 11 |
| ae1-br01-eqfr5.as57976.net - 1 | 530 | 529 | 0 | 14 | 120 | 12 |
| et-0-0-2-br01-eqam1.as57976.net - 1 | 524 | 523 | 0 | 51 | 2641 | 23 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~Oopsie,
That one seems to have caught the problem. Your connection between your router/ISP looks pretty unstable. Check the % column - you’ll see that you start getting 1% packet loss starting after your speedport.ip modem and it continues through the test, confirming it’s real packet loss. Try unplugging your modem/router for about 10 minutes, then plugging it back in. If that doesn’t improve the situation, contact your ISP and show a tier 2 or 3 tech this test. You may have to do some basic troubleshooting with the tier 1. You may need to replace the modem, or it’s possible that that’s some kind of problem communicating with the ISP.
That’s what I keep telling the tech support of our ISP. I already replaced the modem several times but they keep telling me I should pay that extra 200 € for a FritzBox! because the speedport just “has” this kind of problems. The tech support already came over here to run some tests on our side of the problems and he said “it’s just fine”. Today I got shot down again by some ISP dude on the phone. Maybe I’m just not able to tell them what they need to know. So for who shall I ask. I don’t really know what’s the difference between tier 1, 2 and 3 tech.
I’ll try tomorrow again and keep this thread updated.
Tier 1 will be just your general tech support that tells you to power cycle devices, make sure things are plugged in, etc. As you escalate up the chain, the in-depth knowledge of how the equipment and their network works is increased. Unfortunately, you just have to be persistent and they will continue to escalate you.
Oopsie,
I’d also say it’s unlikely that replacing the modem multiple times would result in this same behavior if it were just the modem. I have seen it happen in the past, but it’s very rare to get that unlucky.
If multiple modem replacements didn’t fix it, it’s quite possible what you’re running into is an issue with the wires in your walls, or the wires between yourself and the box down the street, or the box down the street are malfunctioning. You’ll probably need them to send someone to your house to test that hardware, or see if a tier 2/3 can run longer duration test back from the ISP to your hardware and see the drop on their end. The trick is figuring out which hardware is the culprit, and these tests can have 3-4 possible culprits for each hop that has problems.