The forums haven’t helped me, and it seems no one else is having my problem.
my hero challenge screen is empty, I can’t unlock new heroes, and this all happened after the account merge. I never played Overwatch, I only had a blizzard account. Now, every hero I had unlocked is locked again, and my stats for games/time played aren’t updating, in fact they seem to have gone down.
To fix this I have tried uninstalling and reinstalling the game, logging in and out, restarting my Xbox, and simply playing the game more in hopes that it would fix itself.
Any communication would be appreciated, as this bug seems to not be reported on in the forums, and I can’t seem to find a way to fix it. (I even changed servers)
The hero challenges were available right after starting the game the first time and I could unlock several heroes by completing the challenges. After merging my Xbox and PC account, all the challenges disappeared and already unlocked heroes were locked again.
I reported this issue number of times. I did everything you mentioned. No luck. NO word from Blizzard part. I feel my/our reports fully ignored. Screw us, i guess (yea im a bit pissed off, how not to).
I have the same issue, me and my friends were playing and we finished a match where I played sombra and next match she was one of my many locked heroes
I thought if I played enough it would push me through the FTUE, but I’ve played three days straight with no fix. My career profile page says I’ve only played 33 games? What a laugh. I submitted a support ticket along with this post, I’ll update if any news becomes available to me
I had a preexisting Battle.net account, and had overwatch downloaded, but never played it. I mostly played WoW. Has anyone had luck with the live maintenance? Or are we still just boned for now?
I logged in to check up on things this morning, and what message is on the Home Screen? “We are aware of a problem causing heroes to be locked, we are actively working on this”. Supposedly Bastion and Torb being taken out caused more people to experience this issue? Either way, hopefully we will see positive movement on the front soon, stay strong!
Same problem here, combination of missing hero challenges and match history not registering correctly. Played at least twenty matches between Sunday and Monday but only eight have counted after my successful account merge on Monday. My hero challenges are also gone as well.
I have the same bug on my account too. The same situation - they were unlocked yesterday as I had OW1 and then when the merge completed it locked all previously unlocked Heroes and the Hero Challenges page is completely blank.
I also can’t see my hero challenges, it happened right after I merged accounts. Would love to play other heroes. Please fix this, blizzard. Loving the game other than this problem.
Edit: I can’t see the challenges and they’re also not progressing.