I’m experiencing a bug on Hero Selection. It starts me on the top row of heroes and I can’t scroll to the bottom row, it just brings up hero information. It isn’t the controller (I’ve tried multiple and it’s fine everywhere else), it’s only an issue on hero selection. Xbox Series X.
Some games use different controls to control UI. Have you checked the arrows and other stick to make sure they aren’t causing issues? Have you checked to make sure there isn’t another controller on that might be causing issues?
This is also the only time I’ve seen this on #bug-report or #technical-support , so it seems that is very much specific to you. That doesn’t mean that it isn’t a bug, but it might be on your end. You should research your issue, you might find a solution elsewhere.
If you can’t resolve your issue on your own, you should go submit a ticket to battle.net technical support. If they think that you’re bugged, they’ll send you back here to post.
I have the same issue except im on Playstation 5 and it only happens when i try to go to the Left. While I do have my “Hero Information” button as the left dpad button, i use my joystick for selecting heroes.
It’s a common controller issue in general. You should try a different controller if you haven’t.