[Hero Mastery] Scores Not Updating Consistently

hey friends. :smiley:

I have observed that when I beat my existing score, the game does not consistently update the mastery scores to reflect the new record.

Description of the Issue:

  • Despite achieving a higher score, Athena does not say “New Personal Best”.
  • The end screen correctly shows that I have beaten my previous record, but the leaderboard and other relevant areas do not reflect this update.

Steps to Reproduce:

  1. Play Hero Mastery in Overwatch 2 and achieve a Hero Mastery Score.
  2. In subsequent attempts, surpass the previously achieved Hero Mastery Score.
  3. Observe that the “New Record” notification does not consistently appear, and the leaderboards do not update accordingly.

Additional Information:

  • This issue occurs intermittently, and I have not identified a specific pattern or trigger for the inconsistency.
  • I’ve only noticed this issue for Mercy’s Hero Mastery, but I don’t play the other ones enough to have more information on them.

Please let me know if you require any additional information, evidence, or if there are specific steps you would like me to follow to help diagnose and resolve this issue. I appreciate your attention to this matter and look forward to a resolution.

The leaderboards take a while to update but otherwise that’s all I got.

I’ve been having that problem for at least like 5-6 months (for the mercy hero mastery as well). Put a ticket in a long time ago… basically got told “too bad”.

2 Likes

still having this issue on the new brig courses