Getting Randomly Disconnected

Technical Support
1

Here is the following MTR report to 24.105.11.35.
I seem to be getting high latency and lost packets (1% - enough to dc the game, latencey up to 2 seconds) from as57976 which is your asin (blizzards).
Please work with your networking team to resolve this issue.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.1.0.1 - 0 | 23030 | 23030 | 0 | 0 | 14 | 0 |

| lo0.mar1.slc.xmission_net - 1 | 22603 | 22551 | 1 | 2 | 34 | 2 |

| 166-70-1-23.xmission_com - 1 | 22466 | 22399 | 1 | 2 | 24 | 3 |

| six.blizzardonline_net - 1 | 22569 | 22514 | 1 | 27 | 297 | 23 |

| ae1-br01-eqse2.as57976_net - 1 | 22446 | 22389 | 1 | 52 | 1739 | 33 |

| xe-0-0-0-1-br01-eqsv5.as57976_net - 1 | 22663 | 22631 | 13 | 40 | 1540 | 33 |

| et-0-0-29-br02-eqsv5.as57976_net - 1 | 22235 | 22153 | 13 | 55 | 1726 | 35 |

| xe-0-0-1-1-br02-eqla1.as57976_net - 1 | 22467 | 22405 | 32 | 45 | 2175 | 35 |

| blizzard-ic-322967-sjo-b21.c.telia_net - 97 | 2392 | 92 | 0 | 42 | 83 | 43 |

| ae1-br02-eqsv5.as57976_net - 97 | 2392 | 92 | 0 | 53 | 138 | 46 |

| xe-0-0-1-1-br02-eqla1.as57976_net - 99 | 2340 | 34 | 0 | 33 | 62 | 32 |

| be2-pe01-eqla1.as57976_net - 99 | 2340 | 34 | 0 | 46 | 51 | 46 |

| lax-eqla1-ia-bons-02.as57976_net - 99 | 2340 | 34 | 0 | 47 | 50 | 47 |

| 24.105.30.163 - 99 | 2340 | 34 | 0 | 46 | 51 | 47 |

| 24.105.11.35 - 99 | 2340 | 34 | 0 | 47 | 55 | 46 |

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WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider`

2

The connection is dropping dead at around ae1-br02-eqsv5.as57976.net. I would agree that this looks like one of Blizzard’s routing partners. Can you please specify which Country you reside in? This can help pool information from other players if I see similar reports.

On a side note, there is a very minor amount of data loss starting at your first ISP hub as well. Not enough to necessarily warrant problems (considering the lengthy test result), but keep an eye on it for future tests if anything.

3

The United States of America

4

Your response is very delayed are you still having disconnection issues?

5

I am no longer seeing issues inside blizzards routing network. I was disconnected from comp earlier today due to my isp updating one of there border routers.
If this issue appears again to be inside your asin I will reply here if the thread is still open.