Games crashes after a game or two

Technical Support
1

my game is crashing when im playing in game

My specs are
ryzen 7 2700x
x470 mb
rtx 2070

2

With any PC-related tech issue, please include a DxDiag if you’d like members of the community to help you troubleshoot.

DxDiag instructions (click to expand/collapse)
  1. Reboot your PC
  2. Only open the game and play until you experience the issue.
  3. Press Windows Key + R, then type DxDiag and press Enter.
  4. In the DxDiag window, click Save All Information.
  5. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message, you can post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply.

If you don’t want community help (I don’t work at Blizzard), and require staff assistance specifically you may need to open a ticket.

3

System Information

  Time of this report: 10/6/2019, 13:29:53
         Machine name: DESKTOP-TJSJGQB
           Machine Id: {E0C28DF2-B21C-42E1-83EE-1BB6EE8DACC5}
     Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: X470 AORUS GAMING 5 WIFI
                 BIOS: BIOS Date: 09/12/19 14:28:25 Ver: 05.0000E (type: BIOS)
            Processor: AMD Ryzen 7 2700X Eight-Core Processor          (16 CPUs), ~3.7GHz
               Memory: 16330MB RAM
  Available OS Memory: 16330MB RAM
            Page File: 7649MB used, 11753MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 144 DPI (150 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

4

Hey Wocked61,

Most of the DxDiag is missing but from what I can see in the crash logs on our side, you are getting Rendering Device Lost errors. In this case, I’d suggest trying the steps here. Make sure to avoid competitive matches until you are sure this has been resolved to prevent rating loss or suspensions. If you are worried about losing endorsement levels, then stick to the training match.