This started yesterday. I was trying to play with my friends when my game glitched out. At first, it wouldn’t fullscreen, but I was able to fix that. But then the sound stopped working entirely. No music on the menu, no announcer voice, no sound effects, nothing. But the first few times I had booted up my game, this hadn’t happened. I’ve tried everything it seems, including messing around with the game settings on the blizzard app and sound settings in the game, to updating my speaker system and restarting my computer. I had thought it was because we were in a Discord call, but I had disconnected and tried several times. I haven’t been able to figure out what’s going on and I can’t fix it. Please help.
Check out this guide for help:
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I tried everything listed and its still not working 
Well shucks… could you do me a favor and disable/uninstall Discord? That program has had some conflicting issues lately, so that might be the cause.
How would I disable it?
Hey Pinethorns,
I had the exact same issue. Followed all the bits of advice that people throw out but nothing worked and lucky figured it out. I have separate sound management software for my sennheiser GSP 's.
SO basically, I uninstalled this and in windows sound manager, changed my default playback to my headphones and it is working perfectly now.
The weird thing is that the issue was only in Overwatch. ALl my other games including Blizz games worked fine with discord, teamspeak, etc so it must have been the sennheiser app.
Hope this helps.
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I have been having the same issue for about a month…off and on. I think it is corresponding with windows automatic updates breaking something. Like everyone else, the troubleshooting steps didn’t help. I literally just figured it out for me. If you are using Windows 10, I believe the issue relates to the Sound Mixer and certain Realtek audio drivers.
Here were my steps:
- Open Battlenet
- Start Overwatch
- Once the game is open, press the windows key so you can type in the Windows search bar (minimize the game)
- Type “Sound Mixer Options” and select that setting
- Verify the Output is set as your preferred sound device
- Make sure the volume for Overwatch is not at “0”
The problem is that this option does not show up unless the application is running. Mine was set at “0” which explains why every other application and system audio played fine. I still haven’t figured out what caused it to set to “0” but I know how to fix it. Hope this is your solution too, and helps others.
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I have been having the same issue for about a month…off and one. I think it is corresponding with windows automatic updates breaking something.
Same as everyone else, the troubleshooting steps didn’t help. I literally just figured it out for me.
If you are using Windows 10, I believe the issue relates to the Sound Mixer and certain Realtek audio drivers.
Here were my steps:
- Open Battle.net
- Start Overwatch
- Once the game is open, press the windows key so you can type in the Windows search bar
- Type “Sound Mixer Options” and select that setting
- Verify the Output is set as your preferred sound device
- Make sure the volume for Overwatch is not at “0”
The problem is that this option does not show up unless the application is running. Mine was set at “0” which explains why every other application and system audio played fine. I still haven’t figured out what caused it to set to “0” but I know how to fix it. Hope this is your solution too, and helps others.
3 Likes
This is the only thing that worked for me. Thank you!
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Even though Overwatch was showing 100, it didn’t play any sounds. While Overwatch was running I clicked the “Reset” button on the Sound Mixer Options a.k.a. Windows 'App volume and device preferences" screen - and sound started. Thank you for this post. It was driving me batty.
Please stop necro bumping this post, it’s inactive and no further help would be supported for this.
It’s recommended to create a thread in #technical-support if you encounter the issues re-occur again.
Today I ran into this problem. I tried all the recommended solutions - it did not help. But experience taught (a similar problem was in NSUNS 4). You need to go into the Windows sound settings and select the sound format at 48000 Hz. Bitness is not important. At any other frequency, the sound will not work in OverWatch (it turned off for me throughout the system when starting an overwatch)
Hey thanks, this worked!!!
FYI to others: I kinda suspected and knew what happened. I was using Windows Game recorder to video screen capture some work stuff and yes I was playing as well so i moved the sound slider for OW to 0. But all ok now with this tip.
Is it possible to stop necro bumping this by chance? Its literally the oldest post in the category.