Since the update where wrecking ball was added, the games sound has been cutting out randomly while in a match be it Quick play, Arcade or Competitive (which I’ve stopped playing because of this issue).
Toggling the sounds setting on and off causes the sound to return but this is only temporary fix before the sound cuts out again. All other sound from my PC is fine and continues to work (I’ve had music on while playing to test this and it is only overwatches sound that stops working).
Sound in this type of game is extremely important and having it cut out at key moments is not fun at all. This isn’t on the know issues list and I’m not the only one having this problem lately.
Is it just certain sound effects? Can you check to see if the following settings are enabled in the GAMEPLAY options (Not Sound options):
Limit Client Send Rate
Limit Server Send Rate
If they are enabled, turn them off. These can help players improve connection performance to the game server, but at the cost of having key sound effects not play.
If you are losing sound entirely or if the above advice is not the case, please check this troubleshooting instead:
Both those settings are already off and I’m losing sound entirely. All drivers are up to date. all cables and equipment are fine and work perfectly in any other program or game. If it helps im using onboard realtek ALC 887 for sound.
he’s some more information on whats happening.
When I first load the game the sound is all working in the menu’s. I start playing a game sound is still good and can be for a while. But then all of Overwatch’s sound randomly just cuts out. This only seems to happen while in a game/match and any other sound that is not overwatch is still working. Then just as randomly Overwatch’s sound comes back. It can do this multiple times in a match also.
These cuts outs last anything from about 30 seconds to a few mins unless I toggle a setting in the sound options like Dobly Atmos or sound output selection off and then on again which seems to bring the sound back until it cuts out again.
I have also noticed that the sound cuts out almost always at the start of the play of that game screen and then returns when on the score screen. other than this it is random and happens almost every match.
