After i click play on overwatch Battlenet it says playing now but never actually loads the game and when i look at task manager Overwatch Application is there but using 0% CPU so not loading. this issue just started out of the blue
tried all the guides suggested and reinstalled and still no fix, can anyone help?
This forum is for player-to-player troubleshooting, however, members of the community are often willing to look over a diagnostic report to see if any glaring issues can be spotted. Can you add a DxDiag here?
After you have the report:
Note: If you have trouble posting the URL, highlight the link and click </> on the post editor toolbar.
Please note that there is no guarantee what’s causing your issue will be apparent from a DxDiag and you may need to do more investigating on your own or speak with a PC technician.
here it is, i think i did it correctly. thanks for having a look
Nothing painfully obvious about failing to load, but your drives are a bit too short on free space. You need room for the pagefile, so 15–20% free on each drive.
I also see the virtual audio is throwing an error, so disable all audio stuff you’re not using.
Unfortunately this hasnt fixed the issue, freed up some space and got rid of the old audio software and still the same issue.
Hey!
Add the Overwatch/Battle.net folder to your Antivirus exceptions list. Could work, based on my experience.
Still nothing even letting when excluding, its just sitting there on taskmanager using 0% CPU and 1.4mb of memory.
its also in the same group as task manager drop down tab as Battlenet and doesnt get past that stage. ive been trying for a couple weeks to get it working now.
Hmm, could try 2 more things, after that I’m out off ideas. 
I’ve had that happen with a few games. When it comes to something that bad you are going to have to go down the route of modifying your Computer’s registry and/or cleaning temp files OUT.
WARNING: Before you go crazy with this. if this pc has something important on it like bookmarks, photos, documents. copy it all and throw it on a Flashdrive. Because if this stuff is on a solid state drive and something happens. You will never get those files back.
Start with “RUN”
type in %TEMP% and press enter.
Then inside of that folder highlight everything and press “DELETE”. It may come up with a prompt about files in use, or it cant delete them.
don’t force it, just SKIP ALL
Then try re-launching Overwatch. If it works. awesome. If not. you will have to take the drastic approach of taking out the game manually. Since your uninstaller is either CORRUPT, comprimised or your registry didn’t file the game right on the drive and some dependancy got moved somewhere where the system cant see it.
If that doesn’t work you are going to have to do this the hard way.
(This is the Same way I remove viruses from computers and take a surgical approach to the start of a virus removal).
I’d delete the game and then go to your registery and start searching for overwatch files.
now remember, playing in the registery is very dangerous. These are your system files. which can nuke your operating system or a function of the pc if you delete the wrong folders (or trigger a recovery prompt) or cause the pc to lock up.
First thing you are going to have to do is go use something called the Registery Editor.
Locate “RUN”
in “run” type in “regedit”
your UAC will more than likely pop-up. click “YES”
At the top of the menu you will have to look for “FIND” which is in the menu “EDIT”
You can press ctrl-F and it opens up a prompt
From there you can type in “Overwatch” and press “ENTER”
On the left side of the screen there are folders which show
HKEY_classes_root
HKEY_current_user
HKEY_local_Machine
HKEY_Users
HKEY_current_Config
typically it pulls up in “HKEY_root” first. which is going to be pulled up in a LEFT side scroll box which shows lots of Files and it will highlight those files in the right pane. it might be an “ab” file which from there you will DELETE that file.
Right click. “DELETE”
then you press F3 "Which initiates a “find next” command, and it will search. and you will look at the file and if it says “Overwatch”. delete it.
RINSE and repeat. (pressing F3, deleting the file that says OVERWATCH). or contains the word “overwatch” in it.
NOTE: You may come across files that say " (Default) " just scroll to the right and check the file pathing. it may contain the words “overwatch” in it as well. This throws people off, and is a file that needs to be deleted. as it is an associated or dependency file.
Depending upon this you may have to take over 1-2 HOURS of manual removal of the files and then restart your PC. Yes, you can literally spend 1-2 hours of pressing “F3” to search for every file of “Overwatch” to delete.
Once this is done. re-start your pc and then reinstall the game.
Note: if you have accidentally deleted a system file, the reboot may take longer, it may flake-out or it may make you do a system repair. Which takes a few minutes to HOURS. so just be careful.
Notes, you may have to go as far as even removing battlenet fully (this same way) in order to fix this.
im also having this issue and i have tried absolutely evrything
Please don’t follow this advice. You rarely need to edit the registry to launch an exe…
There are only three options to try:
With all do respect and not trying to be rude towards you at all.
In my experience anyway, I’ve had numerous times where a person has ran an uninstall of a game and when a person goes to re-install the product it still does the same thing until someone flushes out every file that a piece of the software has left left behind.
When we talk about uninstallers not working right. Hey it happens. Not always does a certain revision of a game company’s uninstaller work right or the windows uninstaller since they save files all over the place.
This is just one thing that happens. Even with Overwatch, and uninstalling it leaves files behind.
You can check this for yourself by uninstalling overwatch and doing a system search, you will find files still left behind by the game. If a directory is corrupted and the uninstaller misses it. It will remain there, still hindering the program.
One thing I will note in a case that I had was, the system would go to reinstall one of those files and it would just keep piling up and adding one letter or number extra, instead of over-writing the file, and so when the program would launch, it would keep executing the corrupted file and not the ones that it kept making new of (which were functional files).
Hence why duplicate file searching programs are built into DDX software for technicians.
I even tried to go into the files like Dasaries suggested and nothing, was hoping the update would have fixed something but no.
it happened after i updated drivers but even when i reverted them it did not work