Game keeps crashing

Technical Support
1

Hello! Lately I’ve been having issues with Overwatch 2 crashing mid-game. It did it for a while a couple months ago and settled down for a bit but it seems to be happening again. The error code I got was 6DEAD5BD-4C07-4E6E-9184-61F5BC337FE9.

When this was happening before, it seemed like an issue with graphics card or memory, but I couldn’t ever find anything wrong with anything. My drivers were up to date on GPU, all old drivers from previous GPU were removed and I ran DDU again to make sure, ran memory diagnostic tests and couldn’t find issues. I’m just at a roadblock right now and not sure what the issue is.

Can provide any additional information if needed. Thanks in advance!

2

The forum is for players helping other players and only GMs answering tickets can read those codes.

If you want assistance here you need to provide system data.

Please add links to your DxDiag and MSInfo. Post on pastebin.com.

3

Here’s that, I did have to reduce the size of the MSInfo page just FYI :slight_smile: Let me know if you need any additional information!

4

Create a second Pastebin link for the rest of the report. And try turning off livewallpaper and Overwolf, those are known to crash the game.

6

Hi Nicole,

My name is Dana, I’m from Overwolf’s support team and I came across your comment.

We haven’t received any reports from users regarding game crashes with Overwolf, nor have we come across them ourselves.

Will you be able to share any information you have on these crashes and Overwolf with my team and me, so we could investigate the issue?

Thanks!

7

I’m a volunteer and not a Blizzard representative, so I won’t communicate with Overwolf on the company’s behalf. You can use the search feature on any of the game title forums to look at other instances where it has come up as an issue.

8

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