Game is stuck on low resolution and 30 fps

Technical Support
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Hello, since the last update (the one that added Hazard), the game has been stuck on low resolution and 30 fps. I am playing on a laptop with an external monitor, and I have been playing on it for years at 60-70 fps, with no issue like this

I also have a probably related issue of my external screen not being detected by the game, and only managed to go fullscreen on the external monitor by restarting the game a few times

It seems to me that the game is taking the settings it would use on the native monitor and applying them on the external one

I tried restarting the game and my PC, to no avail. The settings I can change seem fine, but of course I can’t select the correct monitor. Even starting the PC with the monitor screen disabled didn’t fix the issue

2 Likes
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Having the same issue. Also play on a laptop. Game was perfectly fine when I played 30 minutes before the update came out, then I have been having issues ever since. Unable to connect to my external screen and if my frames aren’t at 30 they are even worse at 10-15 and the game is unplayable. Have you found a fix at all?

2 Likes
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Make sure the correct GPU is selected in settings.

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I have the exact same issue. I have never had to choose between two gpus until this patch. (There is only one GPU in my laptop). Even when I chose the GPU that would work with the correct external monitor, it still kept the game throttled. Everything was working completely fine at 144fps until this patch.

1 Like
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I’m having the same issues, I somehow got the resolution back to looking alright, but my fps is really bad on my external monitor, if I play on fullscreen it is stuck at 17-18 fps, if I play it on windowed mode ill get about 28-30 fps, and if i switch it back to my small native laptop monitor the game is completely fine.

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Blizz has been asking for someone to post a DXDiag to help fix the issue. Can post it because I think it would help.

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I tried that and although it made it slightly better it did not fix the problem.

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Thank you all for your advice, I had the same GPU doubling problem. After selecting the other one (without an asterisk), I also had to manually change the automatic settings, but after that it worked fine!

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Ok I think I got it to default correctly by messing with my Nvidia settings for overwatch specifically. It’s back up to the correct frame count. Why is there two gpus showing up all of a sudden in the first place?

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I think it is a bug that two of the same GPUs are showing in the dropdown. One of them is supposed to be the iGPU and one is supposed to be the dGPU.

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