Hello everyone,
Thank you all for the reports so far. This thread appears to be a mix of a couple different issues so we want to focus on the main problem being reported here, and sift out the other problems that are unrelated. This will help us collect meaningful data so that we (Tech Support) can forward info to our Quality Assurance team and Overwatch developers.
Main issue: Overwatch 2 is crashing with a black screen while playing on systems with Intel Core i3 or dual core CPUs. (2 cores / 4 threads)
This results in the Overwatch client freezing (app hang or not responding) and if Windows can’t recover the PC must be force shutdown. No error is generated.
Note that currently Intel Core i3 CPUs are supported and listed as the minimum requirement per the Overwatch 2 System Requirements , but Pentium CPUs are not.
Possible work arounds mentioned in this thread:
- Disable Hyperthreading in the BIOS (Note* not supported by Blizzard, use at your own risk)
- Limit FPS to 30 and use lowest graphics settings
- Disable Dynamic Render Scale
If you haven’t already, please share your DXDIAG in this thread. We will be keeping an eye on this forum thread and sharing the info with our QA team.
- Press Windows Key + R.
- In the Run window type dxdiag and press Enter.
- In the DirectX window, click Save All Information.
- Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad.
- In the posting section hit the </> button for “Preformatted text” then paste (Ctrl+V) the DXDIAG contents. That’ll make the information much more readable.
If you are unable to post this due to the length of the DXDIAG, please feel free to use pastebin.com and share the direct link with us instead. Use the </> button as well in order to share the link.
If you are experiencing black screen crashes and you DO NOT have an Intel Core i3 or dual-core CPU, please create a new thread and include your DXDIAG so we can treat those as separate issues.
We appreciate the information being shared here and appreciate your patience while we investigate. We will make sure to update this thread with any new information as we get it.