This conclusion has been drawn after running tests with HP support.
Ticket Number: US77791918 for reference to the conversation with the tech team, after a long-drawn-out session expending all solutions and contact with HP support,
there is a compatibility issue between Overwatch and Intel® Core™ i7-10750H, the issue renders OW (on low settings) unplayable above 140 fps, any fps cap above that throttles the CPU to 100 degrees on all cores.
Laptop specs,
HP Omen 15 (2020)
NVIDIA GeForce RTX 2070 Super with Max-Q Design
1920 x 1080 - 300Hz screen
ntel® Core™ i7-10750H CPU @ 2.60GHz
16GB RAM
Greetings, have you tried posting any information in the Overwatch Technical Support forum? Low performance issues for invididual systems are not typically considered bugs. Please also consider working through these steps:
- Reset Overwatch’s Video Settings
- Update your graphic card driver.
-
Reset your graphic card driver settings., then make sure that your Graphic Card Driver control panel is configured correctly for Overwatch. This includes setting Overwatch at Maximum Performance (not optimal power) for Power Management and making sure it set to run on the graphics card and not the motherboard chipset.
- In drastic cases you may need to reinstall the driver and update to the most recent driver for your card. Remember to use Display Driver Uninstaller to completely clean out your old driver. Then download the most recent NVidia or AMD driver for your system.
- There have been other threads reporting that updating your system BIOS can help with some performance issues with recent patches. Please be careful if you choose to update your BIOS and look up your motherboard’s instructions on how to do this.
If you need further assistance, please start a new topic in the Overwatch Technical Support forum and also provide a DxDiag file in that new thread (don’t reply here as you will not get a response from Blizzard).
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save.
- Open the file in Windows Notepad, then press Ctrl+A to select all text, then Ctrl+C to copy all text to the clipboard.
- Start a new reply, and type two sets of four squiggly lines and then place the cursor in between and press Ctrl+V to paste the Contents in a code block. Example:
~~~~
Paste your DxDiag File Here
~~~~
Tech Support asked me to post this as a bug since they’ve reviewed everything and tried all the solutions, even the ones you just posted.