The whole game freezes and doesn’t even let me close the application.
I’m sure I have enough storage space.
This has happened multiple times this week, even during competitive games.
The only thing I can do is restart my PC to reopen the game.
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Did you check for overheating? Don’t use an app that displays average temperatures.
No, my PC is not overheating (53C)
I’m able to enter the home page, but once I join a game (whether it’s Quick Play, Competitive, or Custom games), the application freezes.
I can still hear the background music, but I have to either restart my PC or end the task from the Task Manager to quit the game
This forum is for player-to-player troubleshooting, however, members are often willing to review a diagnostic report to see if any glaring issues can be spotted. Can you add a DxDiag here?
Click here to show/hide DxDiag report instructions
- Press Windows Key + R, then type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file dxdiag and click Save.
After you have the report:
- Upload to Pastebin.com.
- Paste the link in your reply.
Note: If you have trouble posting the URL, highlight the link and click </> on the post editor toolbar.
Please note that there is no guarantee what’s causing your issue will be apparent from a DxDiag and you may need to do more investigating on your own or speak with a PC technician.
This issue happened again, and only when I start a Comp game. I can enter the customer game now.
I’ve been banned from competitive for 1 hour. It’s really upsetting and frustrating. The error code from Overwatch is: 1A5D7DCE-E09E-47AA-9C95-E863EC992A61
Those codes can only be read by staff via the ticket system. If you don’t want to troubleshoot here, I recommend getting started with the ticket process.
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