Game-breaking lag spikes

Technical Support
1

I keep having recurring lag spike issues in Overwatch where my ping will shoot from ~50ms to ~500ms. I’ve added a wired connection to no avail, and speedtests show me maintaining consistent <50ms ping, so I suspect it has to do with routing to Blizzard.

I ran WinMTR during 2 comp games where I got lag spikes. Pasting below. Note that I’m breaking the “comcast. net” links so it lets me post the results. Any ideas?

Game 1:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
PANDANET - 0 947 947 0 0 0 0
96.120.66.197 - 1 924 918 7 20 582 11
96.108.59.65 - 1 919 912 7 18 579 15
96.110.22.85 - 1 924 918 8 25 582 11
be-32031-cs03.newyork.ny.ibone.comcast. net - 1 927 922 13 28 585 19
be-1302-cr02.newyork.ny.ibone.comcast. net - 1 928 923 12 29 586 15
be-10396-pe01.60hudson.ny.ibone.comcast. net - 1 920 913 13 24 584 15
50.208.232.150 - 1 924 918 13 29 595 20
ae1-br01-eqny8.as57976. net - 1 920 913 0 111 731 39
No response from host - 100 190 0 0 0 0 0
et-0-0-1-pe02-eqch2.as57976. net - 1 920 913 0 49 608 36
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
No response from host - 100 190 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Game 2:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
PANDANET - 0 998 998 0 0 1 0
96.120.66.197 - 0 998 998 7 28 957 12
96.108.59.65 - 0 998 998 7 28 960 10
96.110.22.85 - 1 994 993 8 26 760 13
be-32011-cs01.newyork.ny.ibone.comcast. net - 1 994 993 13 34 897 17
be-1102-cr02.newyork.ny.ibone.comcast. net - 1 994 993 13 32 763 15
be-10396-pe01.60hudson.ny.ibone.comcast. net - 1 994 993 13 31 760 18
50.208.232.150 - 1 990 988 13 35 763 22
ae1-br01-eqny8.as57976. net - 0 996 996 35 131 2108 216
No response from host - 100 200 0 0 0 0 0
et-0-0-1-pe01-eqch2.as57976. net - 1 990 988 0 56 950 37
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
No response from host - 100 200 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

I am having the same issue. Any other game I play is fine but as soon as I get into a match in Overwatch, its basically unplayable.

3

It looks like your latency is jumping up to 582ms when reaching the first ISP hub. You may want to contact the ISP to have them investigate what’s causing this issue.

In the mean time, you can try testing another network like a mobile hotspot to compare the difference.