Been having bad game play while playing overwatch. Every time I get on to play i am experiencing skips. Teammates and enemies are skipping all over the place every 3 to 5 seconds. I tryed resetting my modem to try fixing the problem but it fail. Its not my ISP i believe or my console since i also checked if its on its current update. Please help
This is a classic symptom of packet loss. You can run the Looking Glass test on your PS4, but you’d be able to check this more accurately with a PC and a WinMTR test.
This is what i got from the Glass Test. I dont know what im looking at. Hope this helps.
TRACEROUTE:
traceroute to 73.2.47.254 (73.2.47.254), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.617 ms 0.605 ms 0.605 ms
2 24.105.18.3 (24.105.18.3) 0.776 ms 0.855 ms 0.963 ms
3 137.221.105.12 (137.221.105.12) 1.384 ms 1.369 ms 1.369 ms
4 137.221.66.20 (137.221.66.20) 1.316 ms 1.327 ms 1.311 ms
5 137.221.83.84 (137.221.83.84) 6.166 ms 6.469 ms 6.479 ms
6 137.221.65.68 (137.221.65.68) 5.903 ms 5.952 ms 5.933 ms
7 137.221.68.32 (137.221.68.32) 23.944 ms 23.260 ms 23.233 ms
8 (23.30.206.153) 5.763 ms 5.834 ms 5.844 ms
9 (68.86.84.233) 7.426 ms 6.831 ms 6.792 ms
10 (68.86.84.150) 14.295 ms 13.358 ms 14.516 ms
11 (68.86.84.249) 15.498 ms 14.893 ms 13.712 ms
12 (68.86.93.26) 15.835 ms 15.655 ms 15.604 ms
13 (68.87.212.74) 19.863 ms 19.813 ms 19.809 ms
14 (69.139.197.254) 19.154 ms 19.464 ms 19.432 ms
15 (73.2.47.254) 32.241 ms 31.259 ms 36.519 ms
06/04/2020 03:39:26 UTC
TRACEROUTE:
traceroute to 73.2.47.254 (73.2.47.254), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.377 ms 0.370 ms 0.371 ms
2 24.105.18.3 (24.105.18.3) 9.703 ms 9.798 ms 9.887 ms
3 137.221.105.12 (137.221.105.12) 0.847 ms 0.862 ms 0.887 ms
4 137.221.66.20 (137.221.66.20) 0.769 ms 0.807 ms 0.810 ms
5 137.221.83.84 (137.221.83.84) 5.880 ms 5.900 ms 5.903 ms
6 137.221.65.68 (137.221.65.68) 5.673 ms 6.046 ms 6.069 ms
7 137.221.68.32 (137.221.68.32) 5.947 ms 5.960 ms 5.960 ms
8 (23.30.206.153) 5.690 ms 5.707 ms 5.817 ms
9 (68.86.84.233) 8.056 ms 7.272 ms 7.094 ms
10 (68.86.84.150) 13.693 ms 13.707 ms 13.313 ms
11 (68.86.84.249) 13.833 ms 13.621 ms 13.581 ms
12 (68.86.93.26) 15.656 ms 15.729 ms 15.735 ms
13 (68.87.212.74) 19.611 ms 20.989 ms 20.969 ms
14 (69.139.197.254) 19.398 ms 19.395 ms 19.494 ms
15 (73.2.47.254) 44.195 ms 44.063 ms 44.026 ms
06/04/2020 03:39:27 UTC
MTR:
Start: Mon Apr 6 03:39:27 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.5 1.0 0.5 2.9 0.8
3.|-- 137.221.105.12 0.0% 10 0.9 0.9 0.7 1.2 0.0
4.|-- 137.221.66.20 0.0% 10 0.3 0.4 0.3 0.6 0.0
5.|-- 137.221.83.84 0.0% 10 5.9 8.4 5.8 29.9 7.5
6.|-- 137.221.65.68 0.0% 10 6.7 14.3 5.7 57.1 18.1
7.|-- 137.221.68.32 0.0% 10 61.6 15.2 5.8 61.6 19.6
8.| 0.0% 10 6.0 5.8 5.6 6.1 0.0
9.| 0.0% 10 7.9 7.2 6.2 8.1 0.3
10.| 0.0% 10 15.2 14.2 13.4 15.2 0.5
11.| 0.0% 10 14.7 14.7 13.6 15.5 0.3
12.| 0.0% 10 15.9 16.6 15.7 19.9 1.1
13.| 0.0% 10 20.0 19.9 19.7 20.3 0.0
14.| 0.0% 10 19.3 19.3 19.2 20.0 0.0
15.| 0.0% 10 35.6 36.6 33.5 44.6 3.4
06/04/2020 03:39:26 UTC
MTR:
Start: Mon Apr 6 03:39:27 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.5 1.1 0.5 3.0 0.8
3.|-- 137.221.105.12 0.0% 10 0.9 0.9 0.6 1.0 0.0
4.|-- 137.221.66.20 0.0% 10 0.6 0.5 0.3 0.7 0.0
5.|-- 137.221.83.84 0.0% 10 5.8 6.8 5.8 14.6 2.6
6.|-- 137.221.65.68 0.0% 10 6.7 14.5 5.7 57.0 18.0
7.|-- 137.221.68.32 0.0% 10 61.5 15.1 5.8 61.5 19.6
8.| 0.0% 10 6.1 5.8 5.6 6.1 0.0
9.| 0.0% 10 7.9 7.1 6.3 8.1 0.3
10.| 0.0% 10 15.2 14.3 13.3 15.2 0.0
11.| 0.0% 10 14.6 14.9 13.8 15.5 0.3
12.| 0.0% 10 15.9 16.5 15.8 19.8 1.1
13.| 0.0% 10 20.0 20.0 19.7 20.2 0.0
14.| 0.0% 10 19.3 19.3 19.2 19.4 0.0
15.| 0.0% 10 35.6 34.7 32.0 38.9 1.9
06/04/2020 03:39:26 UTC
Did you remove all the hostnames from the test before posting? The test looks pretty good and doesn’t show any major lag. However, the tools for diagnosing network problems on a PS4 are pretty limited and usually require a test run from a PC to accurately depict what’s happening if it doesn’t show up in the looking glass.
Out of curiosity, have you tried reinstalling the game to see if it’s a corrupted file issue?
I did the test on a laptop. Not on my console. I removed the host names cus it would not let me post it on here for some reason. Have not tryed uninstalled the game yet. Did not think of it. Will try that now and will get back with an update. In the mean time also should i try the test again and try to post all of it here some how?
I would make sure your PS4 is wired in to your router (wifi can sometimes cause packet loss issues) and on your laptop run the WinMTR test. Make sure your laptop is also plugged into the router directly while testing. Then while WinMTR is running on the laptop play a few matches on the PS4, stop the test, then post the results here.
If you highlight the whole post and then hit the </> button it should allow links so you don’t have to edit everything.