You have three duplicate reports in the Bug Report forum. That’s not the place for troubleshooting, so that’s probably why no one is answering you.
If you want to speak to staff directly, you will have to use the ticket system. If you want to troubleshoot here, please provide the test info the staff requested in the sticky threads:
Also, please don’t make any more duplicates because it’s against forum rules and will cause troubleshooting to be slower in the long run.