'Failed to Connect to Server' - Can't Load Into Games While in a Group

DaddyDearest-1243 · July 2, 2019, 4:03am

I’m trying to play with a friend, and the game won’t load me into the match at all.

The count down box will load up with the timer till next game, make the sound as if I am about to be loaded into a match, then just won’t load me in, but will load my group mate in.

I am still able to access the full home screen menu as is, but if I click onto ‘Play’ it will say that I am still searching, but I don’t have the ability to cancel the search.

As well as this, I am still able to access the match chat for a bit, until the match ‘kicks me out’ and gives me a yellow ‘Failed to connect to server’ message.

I have tried to restart the game, reload the client, I’ve done the ‘scan and repair’ and my game is fully up-to-date with any and all updates available.

I don’t know what to do from here. I just wanna play a game with my friend :’(

LeggoMyGrego-1563 · July 2, 2019, 5:42am

I had the exact same thing happen to me.

Everything was working fine in solo queue then as soon as I join a group with a friend and try to play I have all that happen. Lost 50 sr because of it too.

Same thing happened when we then tried QP and every time I tried to rejoin the game got the same error. Was able to happily solo queue after restarting the game but the group bug continued.

Seems we aren’t allowed to play with friends anymore

Ramen-12974 · July 2, 2019, 5:44am

Same issue here. Tried like 4 different times but no luck. going to be banned for it no doubt.

CryingWolf-11179 · July 2, 2019, 6:26am

Same thing happened to me just posted about it too so I hope something gets done about it

Zeff-11431 · July 2, 2019, 11:42am

Are you guys in Australia?

XeKayeM-1265 · July 2, 2019, 11:54am

Same deal, I’m with Iprimus, switched to internet on my phone…works fine.

Zeff-11431 · July 2, 2019, 12:01pm

I’m on dodo xdsl nbn. So at least it’s not just one ISP IP range then, more people means maybe it won’t take blizz 5 yrs to notice connection issues down under again

LeggoMyGrego-1563 · July 2, 2019, 12:11pm

I’m not in Australia, i’m in NZ

Zeff-11431 · July 2, 2019, 12:15pm

Ah yeah fair enough, tho you play on Aus servers. Seems like problem is our region specifically so far

Lloyd-1199 · July 2, 2019, 1:30pm

I can’t connect to any game… though I was to star a custom game.
I play from Brisbane / QLD / Australia

This is my WinMRT export file

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 127 | 127 | 0 | 0 | 2 | 0 |

| lo0.bras2.bne3.on.ii.net - 0 | 127 | 127 | 22 | 25 | 51 | 23 |

| be12.cr2.bne8.on.ii.net - 0 | 127 | 127 | 23 | 26 | 53 | 23 |

| be56.cr2.syd2.on.ii.net - 0 | 127 | 127 | 169 | 172 | 197 | 170 |

| be17.cr2.adl6.on.ii.net - 0 | 127 | 127 | 169 | 172 | 234 | 170 |

| ae32.cr1.per4.on.ii.net - 0 | 127 | 127 | 169 | 171 | 201 | 173 |

| 150.101.34.171 - 0 | 127 | 127 | 81 | 85 | 144 | 81 |

| po1-2-0.bdr1.sin1.on.ii.net - 0 | 127 | 127 | 170 | 172 | 200 | 174 |

| 38895.sgw.equinix.com - 0 | 127 | 127 | 170 | 174 | 235 | 171 |

| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |

| 203.83.223.21 - 1 | 123 | 122 | 171 | 175 | 219 | 171 |

| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Liahn-1222 · July 2, 2019, 1:30pm

Same Issue happening here (Aus), found it only occurred with certain friends. We did a heap of troubleshooting to figure out what group combos would actually work and who would be disconnected. (tried different combo’s of 7 different players)

also tried the different debugs, restarting the game and the whole pc. Doesn’t work with Quick Play, Arcade or custom games.

uwundine-1104 · July 2, 2019, 1:33pm

I get the same problem, but I’m not OCE. In fact, I try to group with an OCE friend and we play on NA servers (I’m from SA), and I get the failed connection while he loads in to the game.

LoadedDice-11636 · July 2, 2019, 1:57pm

I am also having the same issue, can no longer group and play, solo works fine

Kigo-11337 · July 2, 2019, 2:04pm

This is happening to me too. NA here.

uwundine-1104 · July 2, 2019, 2:10pm

100% packet loss to NA through looking glass but tracert to US West comes out completely fine.

Kigo-11337 · July 2, 2019, 2:20pm

An addendum to my earlier post.

I was leader of group and live on the east coast of NA. My friend lives in Hawaii. We played six or seven games without problem, but took a break. When went to re-queue it kept loading him in and saying for him I was in games, but for me I was still in front lobby and getting "Failed to connect to server." messages.

The bug seems to be happening because of a faulty connection somewhere on the west coast of na.

CaptPyrate-1934 · July 2, 2019, 3:05pm

Yup can this be fixed please

Ramen-12974 · July 2, 2019, 5:43pm

I am not, but the person I grouped up with is.

CryingWolf-11179 · July 3, 2019, 6:11am

I hope this issue is resolved soon. I just want to play with my friends

Thebiigmahn-1109 · July 3, 2019, 7:39am

My mate has the same issue. We tried switching to his mobile network connection and it worked fine. He then switched back to his NBN (he’s with Exetel) service and couldn’t join the game again. So weird, fix would be nice.