Experiencing Client-Server Delay

Technical Support
1

Every match I am experiencing client-server delay. This makes gameplay impossible.

I rubberband, freeze, spells don’t go off, spells do go off but don’t stop. On mercy, sometimes it times out so hard, two beams are up at once and stays that way. I die and have no idea how. Players fall through the ground. I run through walls (with lag). My character moves without any input from me and doesn’t stop.

Since the update (predownload content), I’ve been experiencing this.
Now it is consistently every match. I cannot play.

I updated drivers and my OS. Nothing else is running–only OW. My latency is 65. And it increases to 145 sometimes. Some matches, it goes up to 345 randomly and then back down to 54. Prepatch, my latency ranges from 45-120. 45 for american servers, and 120 on EU.

Edit: Scan of game files showed nothing needed to be repaired.
Flushed DNS and changed IP. Still messed up.
checked ping for websites, no packet loss, normal ping times.
Checked my virus/malware settings and nothing should be inhibiting the game.
Ethernet cable is okay and connected to my machine.
Restarted the router.

System specs:
Processor: AMD Ryzen 7 78003D 8-Core
Ram: 32GB
GPU: AMD Radeon RX 7900XT
Windows 11 OS

Nothing ive done has helped. Fix the servers, please.

2

Did you resolve the potential hardware problem in your previous thread?

I play on the Las Vegas and Chicago server every day and I’m not seeing these delays. Did you check for overheating (regarding the problem last time)? Do you have any network data (like PingPlotter) showing the lag? Have you tried another network like a mobile hotspot? How about a VPN?

3

Previous thread issues were fixed, thankfully.

I am on east coast.

I am not overheating at all. I have Coretemp running and everything is normal.

I don’t run a VPN.

How would a mobile hotspot be more stable than my Ethernet connection? And why is it i have trouble with this game and no other game in terms of server stability and playability?

Will download ping plotter and see what happens. I’ve already tested my ping and it was normal.

Edit: It won’t let me post a link from imgur…What program do i use to share a screenshot?
Also, ping from battle.net is 91ms, same with blizzard.com
Ping from google is 30ms (when not in game, getting baseline)
Will update after a game played.

https://imgur.com/DZpHEmH

This was after playing a game. Though i didn’t experience the server-client delay. Maybe mornings are safe, whereas evenings are not. Will test more.

4

I see this argument in every connection-trouble thread. Different games you play or services you use are not hosted in the same city/building. It’s like comparing a closed road on the way to your grocery store to an open road on the way to your dentist.

Then the data isn’t usable. You need to run it to the IP from the server netgraph (ctrl+shift+n) while you’re playing until you experience an issue, then you can turn it off.

Additionally, you cut off 6 or more hops from the data, so please include them all next time. PingPlotter even generates a link to share your results.

5

It wasn’t an argument so much as a question because i just hadn’t heard of using a hot spot instead. So, I didn’t know the answer, hence the question.

Will monitor through the day.

I also do not know how to use this software. So, sorry.

Edit:

(https://share.pingplotter.com/R7Kdr1SpNMB)

happened again last game. froze, and server glitches. teammate also experienced latency increases and decreases that bugged their experience.

6

According to that test, you have 8% packet loss on your home network. Do you know if the ISP uses IPv6? There might be more clarity in the test if you change the packet type in PingPlotter to UDP.

7

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