Dear Technical Support Team of Overwatch, I’m writing to you regarding a crucial matter that must be addressed.
I am just unable to connect to game servers as a whole.
I have now created 3 tickets for support as well to fix this issue and was explained that playing quickplay games can reduce or reset my penalty, however sometimes even my game could not connect to quickplay games.
Some things I have tried:
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Playing at the very minimum setting.
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Changing drivers versions multiple times,
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Disabling some services
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Optimizing registry for gaming stability
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CMD and PowerShell commands
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Assistance from Gemini
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looking on the forums for assistance
I was then told
Typically, repeatedly leaving or disconnecting from games adds a leaver status to your account. In non competitive modes, the upper right corner of your player card will show how many Quick Play games you need to complete to remove this status. In Competitive Play, you’ll see a timer showing how long your suspension will last. If no timer is shown, the account is suspended until the next competitive season. A permanent competitive ban will be clearly displayed in the game menus. You can find more details about this system here: https://support.blizzard.com/article/000125759 Please note that the Game Master team is unable to modify or overturn Overwatch competitive warnings, suspensions, or bans. These are final, and while I understand your wish to appeal, there’s no way to reverse them once applied. In the case connection issues contributed to your disconnections, I recommend following these troubleshooting steps: If you leave a game after receiving the “You Can Leave Without Penalty” message, you shouldn’t be penalized. If a penalty still occurs in that case, please report it as a bug on our forums: https://us.forums.blizzard.com/en/overwatch/c/bug-report/9 I hope this helps clear up any confusion about what happened. Thank you for your patience and understand
BUT the issue is, I was never given a choice to connect, not connect. In fact, in all of those games I selected a map in map voting, I banned hero’s, I talked to my team. I would just sit and wait on the hero ban screen for longer than usual and just not be connected to the game.
If I left on my own accord, and my own choice, I understand the ban but I was NOT ALLOWED to make that choice. It genuinely just feels like my account is marked for death because my boyfriend, who plays on the same network as I do, would connect to those games, see me vote/ban/talk and then he would load in and I would just.. not. This. Is. A. Bug.
I understand that competitive penalties can not be changed, but even if you go back in and look at my history you can see I was participating in those things, I was just not connecting randomly, and this really feels like a case scenario that I should be given a chance on a penalty I received.
I love overwatch, I really do, it is my favorite game and it has been for a long long time even when people loved to hate on it. But my frustration level with this matter has really made me step back and consider not playing overwatch anymore.
Thank you for your time for and looking into this matter, I am begging for help.