Entire CARIBBEAN is getting high latency

ZanyDruid-176771 · June 9, 2018, 4:39pm

i’m still at 200. (liberty)

GreatLuge-1525 · June 9, 2018, 6:16pm

I’m From trinidad and still getting 200ms, From FLOW…I’m crying here.

Kaedi-11739 · June 9, 2018, 6:20pm

Remember everyone, to quickly identify the issues with your latency, please take the time to post a WinMTR test. This gives very important details to Blizzard so they can have a better idea where the problem is occurring:

WinMTR instructions:

Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
Unzip the WinMTR.zip file to the Desktop.
Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
Run the WinMTR.exe
Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.

note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
Click on “Copy text to clipboard”, then return to this forum thread.
Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

US West - 24.105.30.129
US Central - 24.105.62.129 ← RECOMMENDED
Brazil - 54.207.107.12
Europe - 185.60.114.159
Europe - 185.60.112.157
Korea - 211.234.110.1
Taiwan - 203.66.81.98

Snowesome-1839 · June 9, 2018, 7:01pm

Thansk dude but, look at all the posts. Ive already done that. They said theyre looking into it but I still have the problem. I would like an update.

Kaedi-11739 · June 9, 2018, 7:06pm

I know, but sometime things like this take time. For as far as we know this could be similar to an issue like the Southeast Asia sea cable cuts and that is taking weeks to fix. By continuing to post periodical WinMTRs that can help them track the status. I was observing too many players just complaining about the latency which is why I posted the reminder.

Dauntless-11529 · June 9, 2018, 7:13pm

I’ll try to post mines later when I’m home by following the instructions

Koss-11993 · June 9, 2018, 8:36pm

Still no update huh? Heres another mtr

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                       ControlPanel.Home -    0 |  307 |  307 |    1 |    5 |  110 |    1 |
|          69-207-79-69-static.flowja.com -    1 |  303 |  302 |   15 |   21 |  144 |   16 |
|          68-207-79-69-static.flowja.com -    0 |  307 |  307 |   15 |   25 |  185 |   17 |
|                           63.245.90.176 -    0 |  307 |  307 |   35 |   46 |  255 |   37 |
|                   mai-b1-link.telia.net -    0 |  307 |  307 |   37 |   47 |  255 |   39 |
|                  atl-b22-link.telia.net -    0 |  307 |  307 |   52 |   64 |  265 |   56 |
|  blizzard-ic-322965-atl-b22.c.telia.net -    1 |  303 |  302 |   67 |   76 |  266 |   67 |
|       ae1-br01-eqat2.blizzardonline.net -    1 |  303 |  302 |   67 |   78 |  259 |   68 |
|  et-0-0-4-br02-eqch2.blizzardonline.net -    0 |  307 |  307 |   69 |   84 |  519 |   70 |
|       be2-pe01-eqch2.blizzardonline.net -    1 |  303 |  302 |  181 |  188 |  310 |  183 |
|                           24.105.62.129 -    0 |  307 |  307 |  181 |  191 |  414 |  183 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Alien-11684 · June 9, 2018, 8:54pm

Any update on this, Blizzard? Ping won’t go below 180 since a few days ago* and despite my efforts, it’s truly unplayable. Can’t believe I couldn’t even take advantage of the double exp weekend thanks to this.

Koss-11993 · June 9, 2018, 8:56pm

Yup its sad. The game has been unplayable since monday this week and my sr is about to decay

Apollo-13354 · June 9, 2018, 9:43pm

Hey thanks for the instructions! I’m from Puerto Rico as well and have been experiencing these issues this whole week.
I’m not too experienced in this, but these are my results for the test

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  235 |  235 |    2 |    7 |  158 |    5 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                          10.254.201.113 -    3 |  216 |  211 |   11 |   20 |  107 |   17 |
|                            10.65.13.134 -    0 |  235 |  235 |   12 |   22 |  403 |   15 |
|            gi0-2.guynpr1-cr3.centix.net -    3 |  212 |  206 |   15 |   27 |  432 |   25 |
|                            12.252.104.5 -    5 |  200 |  191 |   16 |   31 |  172 |   34 |
|                          12.122.157.158 -   32 |  106 |   73 |   59 |   84 |  441 |   61 |
|                          12.122.157.145 -   52 |   77 |   37 |   62 |   73 |  159 |   62 |
|                           12.122.117.97 -   39 |   93 |   57 |   60 |   71 |  127 |   63 |
|                           192.205.33.42 -   26 |  116 |   86 |   60 |   69 |  135 |   74 |
|  blizzard-ic-322965-atl-b22.c.telia.net -   39 |   94 |   58 |   60 |   89 |  441 |   63 |
|       ae1-br01-eqat2.blizzardonline.net -   34 |  101 |   67 |   60 |   76 |  441 |   60 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Snowesome-1839 · June 9, 2018, 11:19pm

Well, legit point. Thanks for the inside. Didnt know about that.

I would like an update

Drakuloth · June 10, 2018, 3:02am

Hey folks,

Thanks for your patience on all this so far. Drakuloth here. We’ve got our network engineers investigating the problem, and would appreciate it if you all could give us a hand with a bit more information. We need some looking glass tests from anybody in the carribean region who’s still having this problem. If you can shoot those our way, it may help with the investigation.

Thanks for the time!

Mozzie-11515 · June 10, 2018, 3:19am

Thanks, it started working! back to 90ms

harmonya-11137 · June 10, 2018, 3:24am

well my ping is back to normal

Senerio-11798 · June 10, 2018, 3:26am

Wow. Was just going to post here but yes, it looks like at least for Puerto Rico users our ping is returning to normal.

GeeJay-11184 · June 10, 2018, 3:32am

puero rican users are back to normal

DinkzZ-1866 · June 10, 2018, 3:33am

Hi I’m in the Cayman Islands and i’m still having this problem. Also have Flow as my ISP.

TRACEROUTE:
traceroute to 208.169.90.94 (208.169.90.94), 15 hops max, 60 byte packets
 1  10.57.68.13 (10.57.68.13)  0.314 ms  0.296 ms  0.294 ms
 2  37.244.23.2 (37.244.23.2)  0.631 ms  0.631 ms  0.675 ms
 3  24.105.62.146 (24.105.62.146)  0.911 ms  0.967 ms  1.027 ms
 4  137.221.66.8 (137.221.66.8)  2.123 ms  2.137 ms  2.186 ms
 5  137.221.69.66 (137.221.69.66)  14.729 ms  14.760 ms  14.766 ms
 6  137.221.69.32 (137.221.69.32)  1.688 ms  1.671 ms  1.731 ms
 7  213.248.78.162 (213.248.78.162)  1.986 ms  1.950 ms  1.945 ms
 8  atl-b22-link.telia.net (62.115.113.18)  18.083 ms  18.132 ms  18.117 ms
 9  mai-b1-link.telia.net (62.115.122.53)  36.775 ms  36.808 ms  36.426 ms
10  80.239.132.25 (80.239.132.25)  40.459 ms  40.487 ms  40.490 ms
11  et-7-0-0.0-boca-raton.fl.us.nmi-teracore02.cwc.com (63.245.107.213)  36.334 ms  36.358 ms  36.416 ms
12  63.245.3.206 (63.245.3.206)  59.761 ms  59.815 ms  59.817 ms
13  * * *
14  * * *
15  * * *


10/06/2018 03:26:04 UTC
--------------------

TRACEROUTE:
traceroute to 208.169.90.94 (208.169.90.94), 15 hops max, 60 byte packets
 1  10.56.100.81 (10.56.100.81)  0.255 ms  0.244 ms  0.242 ms
 2  37.244.22.131 (37.244.22.131)  0.569 ms  0.627 ms  0.726 ms
 3  24.105.30.148 (24.105.30.148)  1.238 ms  1.271 ms  1.347 ms
 4  137.221.66.0 (137.221.66.0)  1.587 ms  1.634 ms  1.711 ms
 5  137.221.68.66 (137.221.68.66)  1.483 ms  1.487 ms  1.486 ms
 6  137.221.68.32 (137.221.68.32)  1.201 ms  13.070 ms  13.052 ms
 7  213.248.78.166 (213.248.78.166)  1.901 ms  1.675 ms  1.858 ms
 8  dls-b21-link.telia.net (62.115.123.136)  31.939 ms  31.949 ms  31.652 ms
 9  atl-b22-link.telia.net (80.91.246.74)  49.289 ms  49.337 ms  49.339 ms
10  mai-b1-link.telia.net (62.115.122.53)  66.076 ms  66.084 ms  66.666 ms
11  asurnet-ic-316908-mai-b1.c.telia.net (62.115.145.249)  68.420 ms  68.379 ms  68.362 ms
12  63.245.79.135 (63.245.79.135)  67.448 ms  67.446 ms  67.396 ms
13  * * *
14  * * *
15  * * *


10/06/2018 03:26:04 UTC
--------------------

MTR:
Start: Sun Jun 10 03:26:04 2018
HOST: Blizzard                                 Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 10.57.68.13                                       0.0%    10    0.4   0.4   0.3   0.6   0.0
  2.|-- 37.244.23.2                                       0.0%    10    0.5   0.6   0.5   1.1   0.0
  3.|-- 24.105.62.146                                     0.0%    10    0.9   1.4   0.9   2.5   0.6
  4.|-- 137.221.66.8                                      0.0%    10    2.1   2.1   2.0   2.5   0.0
  5.|-- 137.221.69.66                                     0.0%    10    2.9   4.3   1.8  21.4   6.0
  6.|-- 137.221.69.32                                     0.0%    10    2.8   3.8   1.7  18.4   5.2
  7.|-- 213.248.78.162                                    0.0%    10    2.0   2.2   2.0   2.6   0.0
  8.|-- atl-b22-link.telia.net                            0.0%    10   18.5  19.0  18.2  20.3   0.5
  9.|-- mai-b1-link.telia.net                             0.0%    10   37.1  37.0  36.5  38.1   0.3
 10.|-- 80.239.132.25                                     0.0%    10   35.6  35.6  35.6  35.8   0.0
 11.|-- et-7-0-0.boca-raton.fl.us.nmi-teracore02.cwc.com  0.0%    10   36.4  36.6  36.3  37.9   0.3
 12.|-- 63.245.3.206                                      0.0%    10   60.9  60.2  59.7  60.9   0.0
 13.|-- 162.211.138.218                                  50.0%    10  9885. 9594. 9226. 9885. 258.1
 14.|-- ???                                              100.0    10    0.0   0.0   0.0   0.0   0.0


10/06/2018 03:26:04 UTC
--------------------

MTR:
Start: Sun Jun 10 03:26:04 2018
HOST: Blizzard                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 10.56.100.81                          0.0%    10    0.3   1.4   0.2  11.5   3.5
  2.|-- 37.244.22.131                         0.0%    10    0.5   0.7   0.4   1.8   0.3
  3.|-- 24.105.30.148                         0.0%    10    1.0   1.1   0.9   1.4   0.0
  4.|-- 137.221.66.0                          0.0%    10    1.5   1.5   1.4   1.6   0.0
  5.|-- 137.221.68.66                         0.0%    10    1.3   1.8   1.3   5.5   1.2
  6.|-- 137.221.68.32                         0.0%    10    1.1   1.3   1.1   1.8   0.0
  7.|-- 213.248.78.166                        0.0%    10    1.3   1.7   1.3   2.7   0.0
  8.|-- dls-b21-link.telia.net                0.0%    10   32.5  33.1  32.1  35.4   0.7
  9.|-- atl-b22-link.telia.net                0.0%    10   50.3  50.2  49.1  51.1   0.3
 10.|-- mai-b1-link.telia.net                 0.0%    10   67.1  66.5  66.1  67.1   0.0
 11.|-- asurnet-ic-316908-mai-b1.c.telia.net  0.0%    10   68.4  70.7  68.3  90.4   6.9
 12.|-- 63.245.79.135                         0.0%    10   67.6  67.6  67.4  67.8   0.0
 13.|-- 63.245.3.206                          0.0%    10   92.6  92.6  92.5  92.8   0.0
 14.|-- 162.211.138.218                      10.0%    10  4998. 5303. 4998. 5610. 203.9
 15.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0


10/06/2018 03:26:04 UTC
--------------------

Drakuloth · June 10, 2018, 3:38am

DinkzZ

Have you had a match in the past 5 minutes or so? From what we’re seeing on our end it appears to be recovering for most players. Try another match for me real quick. If you still have problems, let me know what your ping is. You may be having another issue by coincidence or we may not have it all just yet.

DinkzZ-1866 · June 10, 2018, 3:43am

I just got out of a game maybe 10 minutes ago on brazil servers with a 170 ping. but i can try again.

Łusifer-1736 · June 10, 2018, 3:43am

Came to mention that I’m back to my normal ping on PS4!