Hi, I was just talking with your customer service about something that happened to me just yesterday. (By the way, I don’t know if my post should be in the bug report topics so if it shouldn’t be, sorry about that)
I went and bought a pack with the Legendary Anniversary loot box but what I got from it was a duplicate.
I asked them if they could do something about it and apparently, they told me that this box should not be giving duplicates (unless you have all in-game legendary skins I guess).
They couldn’t really help me with the issue because they couldn’t get enough information on the loot box system of something (I guess they are no experts on the subject-matter) so they suggested I came here and asked for the Dev’ team directly if something could be done for me.
As you can imagine, I would like for my purchase to be at least “worth it” and to have my Legendary not be one that I don’t already own.