For some reason, I disconnect from competitive games at random. I don’t know why, but it shouldn’t be my PC or my internet. My PC is connected to my router via ethernet cable. In these cases, what’ll happen is I’ll be pushed out of skirmish to join the competitive game and it’ll stay on the loading screen infinitely, giving me the “Failed to connect to server” message about 20 seconds in. I have no choice but to go to the menu and “Leave Game” and be greeted with a nice suspension and 50 SR down. This is highly discouraging, especially since it has happened multiple times and I’m afraid I may get banned for something that isn’t my fault. Please look into this. Thank you for your time.
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself.
It sounds like you already have taken time to check your equipment, so I may recommend posting a WinMTR test if you can.
- Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
- Unzip the WinMTR.zip file to the Desktop.
- Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
- Run the WinMTR.exe
- Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
note When looking at the IP it will show up ingame as something like 188.8.131.52:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 184.108.40.206
- Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
- Click on “Copy text to clipboard”, then return to this forum thread.
- Type two sets of four squiggly lines and then paste the contents of the WinMTR test between:
~~~~ Paste WinMTR Test Results Here ~~~~
If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:
- US West - 220.127.116.11
- US Central - 18.104.22.168
- Brazil - 22.214.171.124
- Europe - 126.96.36.199
- Europe - 188.8.131.52
- Korea - 184.108.40.206
- Taiwan - 220.127.116.11