Disconnects - anything in this WinMTR?

Technical Support
1

I’m getting disconnected once every 10 games or so. I’m wireless, and play with my husband who is using a wired connection. When we play together we disconnect together. Everyone starts running in place and then it D/Cs, and we have to restart the game to get back in. During this time other internet connectivity looks fine. Here’s a log from one of my disconnects. Anything of note here? Thanks!

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
RT-AC68U-9AB8 - 0 369 369 0 2 82 0
cpe-70-122-0-1.austin.res.rr. com - 1 359 357 6 25 2430 18
tge0-0-17.rdrktxaz02h.texas.rr. com - 1 359 357 14 132 2481 43
agg32.ausxtxir02r.texas.rr .com - 1 359 357 5 23 2430 12
agg22.hstqtxl301r.texas.rr. com - 1 359 357 12 34 2480 27
ge-2-1-0.a0.sea90.tbone.rr. com - 1 359 357 14 35 2480 24
ge-3-1-0.cr1.sea20.tbone.rr. com - 1 359 357 14 34 2481 21
66.109.5.121 - 1 359 357 12 33 2476 20
66.109.9.151 - 1 359 357 12 37 2476 79
ae1-br02-eqda6.as57976. net - 1 359 357 45 66 2484 55
et-0-0-2-br02-swlv10.as57976. net - 1 359 357 46 68 2484 62
137.221.65.122 - 1 359 357 46 68 2484 63
et-0-0-2-br01-eqla1.as57976. net - 1 359 357 46 71 2484 51
137.221.68.77 - 1 359 357 46 67 2484 56
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
No response from host - 100 74 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Looks like there’s packet loss and high latency showing up after the connection leaves your router and jumps over to the ISP’s network. It’s showing around 1% packet loss and a spike of 2430ms.

You may want to try swapping to a wired connection if possible just to see if that helps when you’re playing together. It’s possible though that the issue is something your internet provider would have to solve since the issue is showing up between your ASUS router and the Spectrum network. If they supplied their own modem you might start with having them check or replace that.

Hope that helps!

1 Like
3

Ok, thank you! I’ll try to get set up for wired and contact Spectrum about the modem.

Editing this for posterity: We had Spectrum out and they had to replace the cable out from the street to our house and put a new box on the house. It has been perfect ever since.