Hi,
I need help due to my often problems with connection. I have a couple of WinMTR test results when I did disconnect, hopefully I’ll paste them the right way.
edit: I made a call to my ISP provider, from 1st level support I did get the answer I was expecting, that everything is fine from their end and I don’t think that is true.
Apparently they refreshed settings on the router, not sure that will help.
What can I do or what data can I provide to make my ISP look more in details to see what’s going on?
First one is when I was in a group with two friends in QP, all three got disconnected at the same time.
~ WinMTR ~
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
192.168.0.1 - 0 | 18561 | 18561 | 0 | 0 | 15 | 0 |
cpe-109-60-68-1.zg3.cable.xnet.hr - 0 | 18562 | 18562 | 5 | 7 | 55 | 7 |
dh70-69.xnet.hr - 1 | 18558 | 18557 | 5 | 8 | 56 | 7 |
212.162.29.5 - 0 | 18562 | 18562 | 5 | 8 | 60 | 6 |
ae-1-3109.edge3.Frankfurt1.Level3. net - 0 | 18568 | 18568 | 19 | 21 | 73 | 21 |
BLIZZARD-EN.edge3.Frankfurt1.Level3. net - 1 | 18546 | 18540 | 22 | 24 | 75 | 24 |
ae1-br01-eqfr5.as57976. net - 1 | 17566 | 17515 | 28 | 186 | 5128 | 30 |
et-0-0-2-br01-eqam1.as57976. net - 1 | 18327 | 18310 | 27 | 59 | 4750 | 31 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 3713 | 0 | 0 | 0 | 0 | 0 |
________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
and second one is when I was solo Q in QP, got disconnected with message: “lost connection to server”.
~ WinMTR ~
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
192.168.0.1 - 97 | 55965 | 2139 | 0 | 0 | 6 | 0 |
cpe-109-60-68-1.zg3.cable.xnet.hr - 97 | 57728 | 2138 | 5 | 7 | 40 | 5 |
dh70-69.xnet.hr - 97 | 57862 | 2139 | 5 | 8 | 39 | 7 |
212.162.29.5 - 97 | 57823 | 2139 | 5 | 9 | 58 | 8 |
ae-1-3109.edge3.Frankfurt1.Level3. net - 96 | 47094 | 2140 | 19 | 21 | 62 | 21 |
BLIZZARD-EN.edge3.Frankfurt1.Level3. net - 96 | 49053 | 2140 | 22 | 24 | 63 | 24 |
ae1-br01-eqfr5.as57976. net - 97 | 56622 | 2140 | 27 | 39 | 1096 | 31 |
et-0-0-2-br01-eqam1.as57976. net - 97 | 60132 | 2132 | 29 | 49 | 2724 | 32 |
No response from host - 100 | 16915 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16905 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16914 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16919 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16910 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16910 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16911 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16916 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16915 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16913 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16910 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16915 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16909 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16903 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16905 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16909 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16912 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16906 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16910 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16913 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16905 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 16904 | 0 | 0 | 0 | 0 | 0 |
________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I would appreciate if I could get some info what to do next, should I contact my ISP provider or something else.
Thank you for any help you can offer, I would like to play some competitive games, but don’t want to even try while having this issues.
edit: another disconnection, WinMTR test below:
WinMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
192.168.0.1 - 0 | 3538 | 3538 | 0 | 0 | 2 | 0 |
cpe-109-60-68-1.zg3.cable.xnet.hr - 0 | 3538 | 3538 | 5 | 7 | 16 | 7 |
d-zg3-45.globalnet.hr - 0 | 3539 | 3539 | 6 | 8 | 48 | 7 |
195.3.114.229 - 14 | 2293 | 1975 | 0 | 14 | 25 | 15 |
lg35-9073.as8447.a1. net - 100 | 708 | 1 | 0 | 19 | 19 | 19 |
lg1-1171.as8447.a1. net - 0 | 3540 | 3540 | 24 | 25 | 36 | 25 |
pr01.eqfr5.blizzardonline. net - 0 | 3540 | 3540 | 24 | 27 | 63 | 28 |
ae1-br01-eqfr5.as57976. net - 0 | 3536 | 3536 | 31 | 41 | 2491 | 33 |
et-0-0-2-br01-eqam1.as57976. net - 1 | 3438 | 3429 | 31 | 76 | 4761 | 33 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 707 | 0 | 0 | 0 | 0 | 0 |
________________________________________________ | ______ | ______ | ______ | ______ | _____ |
edit part 2:
another disconnection, this time I couldn’t move my hero for few seconds, then connection broke and I ended in main screen of the game.
WinMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
192.168.0.1 - 0 | 11308 | 11308 | 0 | 0 | 7 | 0 |
cpe-109-60-68-1.zg3.cable.xnet.hr - 0 | 11309 | 11309 | 4 | 6 | 52 | 6 |
d-zg3-45.globalnet.hr - 0 | 11309 | 11309 | 5 | 7 | 55 | 7 |
195.3.114.229 - 15 | 7297 | 6264 | 0 | 14 | 45 | 16 |
lg35-9073.as8447.a1. net - 100 | 2262 | 1 | 0 | 19 | 19 | 19 |
lg1-1171.as8447.a1. net - 0 | 11314 | 11314 | 21 | 25 | 75 | 25 |
pr01.eqfr5.blizzardonline. net - 1 | 11303 | 11300 | 24 | 26 | 68 | 25 |
ae1-br01-eqfr5.as57976. net - 1 | 11297 | 11293 | 31 | 37 | 2491 | 34 |
et-0-0-2-br01-eqam1.as57976. net - 1 | 11112 | 11089 | 31 | 61 | 4879 | 38 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
________________________________________________ | ______ | ______ | ______ | ______ | _____ |