So for the past couple months i’ve been getting this red warning sign on the left in practice range, it shoots me back to main menu then puts me back in game, it started doing that in invasion missions and i cant play the game mode due to dc like this, it happens once every 5 minutes, it’s doing the same thing with the new halloween events and i can’t play those game modes. is that a bug or just my account? normal games such as quick play or comp or arcade works fine, just not practice range, invasion missions and halloween events.
Hey there,
That red warning sign indicates a significant connection stability issue, typically data being lost. Given what you are encountering with the partial disconnections from game modes, this is most likely a connection issue with the network or routing to the service.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
You can try using a VPN. This can help determine if the issue is routing based. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.
Many VPNs offer a demo or trial version of their service to allow you test without commitment.
This is not meant to be the solution, just for testing but if it solves the issue and are comfortable using the VPN, you can continue to do so.
We will want to run the repair tool on the game client: Blizzard Support - Repairing Battle.net Games
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Blizzard Support - Creating a New Administrator Account
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)
Click your name at the top right of this page, click support, click contact support.
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