Disconnected from game server randomly

I’ve followed the instructions Blizzard gives for connection issues, but I’ve still not found a solution that helps.

I have a very recently built pc that I’ve been playing overwatch on, but only within the past week have I had this issue.

Here’s the traceroute

Tracing route to 24.105.42.215 over a maximum of 30 hops

  1     6 ms     6 ms     2 ms  192.168.0.1 
  2    17 ms     9 ms     9 ms  96.120.18.193 
  3    27 ms    42 ms    15 ms  68.86.175.57 
  4    16 ms     9 ms    19 ms  96.108.141.229 
  5     9 ms    10 ms     8 ms  ae-78-ar02.charlvilleco.va.richmond.comcast.net [96.108.141.249] 
  6    15 ms    12 ms    12 ms  be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53] 
  7    20 ms    19 ms    19 ms  be-10189-pe07.ashburn.va.ibone.comcast.net [68.86.83.66] 
  8    17 ms    19 ms    19 ms  as4436-1-c.600wseventh.ca.ibone.comcast.net [173.167.57.138] 
  9    13 ms    12 ms    12 ms  ae1-br01-eqdc2.blizzardonline.net [137.221.72.33] 
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

And the pathping

Tracing route to 24.105.42.215 over a maximum of 30 hops

  0  Cerebro [192.168.0.50] 
  1  96.120.18.193 
  2  96.120.18.193 
  3  68.86.175.57 
  4  96.108.141.229 
  5  ae-78-ar02.charlvilleco.va.richmond.comcast.net [96.108.141.249] 
  6  be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53] 
  7  be-10189-pe07.ashburn.va.ibone.comcast.net [68.86.83.66] 
  8  as4436-1-c.600wseventh.ca.ibone.comcast.net [173.167.57.138] 
  9  ae1-br01-eqdc2.blizzardonline.net [137.221.72.33] 
 10     *        *        *     
Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Cerebro [192.168.0.50] 
                                0/ 100 =  0%   |
  1    8ms     0/ 100 =  0%     0/ 100 =  0%  96.120.18.193 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  96.120.18.193 
                                0/ 100 =  0%   |
  3   27ms     0/ 100 =  0%     0/ 100 =  0%  68.86.175.57 
                                0/ 100 =  0%   |
  4   25ms     0/ 100 =  0%     0/ 100 =  0%  96.108.141.229 
                                0/ 100 =  0%   |
  5   27ms     0/ 100 =  0%     0/ 100 =  0%  ae-78-ar02.charlvilleco.va.richmond.comcast.net [96.108.141.249] 
                                0/ 100 =  0%   |
  6   29ms     0/ 100 =  0%     0/ 100 =  0%  be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53] 
                                0/ 100 =  0%   |
  7   29ms     0/ 100 =  0%     0/ 100 =  0%  be-10189-pe07.ashburn.va.ibone.comcast.net [68.86.83.66] 
                                0/ 100 =  0%   |
  8   28ms     0/ 100 =  0%     0/ 100 =  0%  as4436-1-c.600wseventh.ca.ibone.comcast.net [173.167.57.138] 
                                0/ 100 =  0%   |
  9   31ms     0/ 100 =  0%     0/ 100 =  0%  ae1-br01-eqdc2.blizzardonline.net [137.221.72.33] 

Trace complete.

Any ideas?

Hey, AuroraBored!

There’s been some recent fiber cuts which have been affecting Comcast Cable folks. Twitter post here. The latency is increasing on the ISP network, which may be related. It could also help if wireless, to try a wired connection, if it is possible. While in a custom vs AI match, could we gather a WinMTR test? Please let the WinMTR test run for about 10-15 minutes.