Twice now I’ve been disconnected from a competitive match and was unable to rejoin. I have not lost SR either time.
Any tips for fixing this? I don’t like leaving comp matches, even if I don’t get affected.
Hey there,
So there could have been a temporarily issue with the service. If it only happened those two times and you didn’t lose any SR (SR will almost always be lost for any disconnection even usually for service issues though on occasional you won’t see an SR loss. So not seeing SR loss would suggest a pretty service centric issue.
If the issue is continuing however, I would absolutely suggest some localized troubleshooting to rule out a system, client or local network issue:
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Let’s reset the in game user options:
- Right click Windows Start
- Open File Explorer
- Open Documents
- Delete the Overwatch folder and empty the Recycle Bin.
(This will deleted any unsaved/saved highlights so if you wish to preserve those, save and then move them from the videos folder before deleting the OW folder.)
We will want to run the repair tool on the game client: Repairing Battle.net Games - Blizzard Support
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Creating a New Administrator Account - Blizzard Support
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that does not do the trick I recommend submitting a direct ticket for further support:
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