Director’s Take – Looking Beyond Overwatch 2: Invasion

Are you high lol the UI in OW2 sucks

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Great to hear from the dev team! I think this is one of the best seasons of OW ever. The PVP balance is great, the story missions were ok, but I’m looking forward to the next chapter. For flashpoint, the only feedback I can give, is when you respawn in the old spawn, but the rest of your team gets forward spawn, the game can feel a bit like a walking simulator

Hey Aaron. I’ve been really happy that Overwatch 2 came to Steam. I’ve been using the overlay’s notes app to track which achievements I haven’t gotten and who I need more playtime on. The review bomb is very unfortunate, regrettable, and not representative of the state the game is in right now. Thank you for your positivity and for doing something nice for your audience.

this has to be satire right?

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Completely dismissive of criticism and a lot of delusional comments.

He dismisses the Steam disastrous launch as a review bomb. He briefly mentions criticism of their PvE cancellation. Zero mention of their predatory business model that drove a lot of their core playerbase away or any plans to change or improve it.

If this is the position of the game’s director I’m forced to hope he isn’t the director much longer and is one of the first replacements Microsoft makes.

The game has no hope if the primary people in charge are this out of touch with why the game is doing as poorly as it is.

One where we will continually create and innovate on what is making the game great now for the players who are playing now.

He basically even tells you that he only cares about the people currently playing and giving them money. They do not care about all the players they lost when they shafted us with OW2 release.

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You know what’s good about Overwatch 2?

It’s very pretty. The maps, the characters, the colors. There’s a lot of playfulness and care taken with the setting.

The accessibility options are really nice.

The lore is deep and rich.

It, in a technical sense, plays really well.

You know what’s bad about Overwatch 2?

Pretty much everything else.

Your story, engineering, and design teams are doing great work, and it’s being stymied by your business model. Nobody asked for 30 dollar skins, nor this atrocious gameplay. You can’t promise PVE, take it away, and then deliver some poor imitation of it just to “satisfy” people. You can’t say that two control points is too much and then add a game mode that requires three control points to win.

Overwatch started off as such a unique game and this bullheaded determination to make it like every other shooter on the market is ridiculous. There’s no creativity or ingenuity in this now outside of the work that your teams are doing. What happened to making quality games with community feedback and releasing it when it’s ready? It’s turned into this taxing grind that looks like every other thing out there.

My suggestion would be for you to stop trying so hard to be as mediocre as every other shooter, and stop trying so hard to innovate. I’d assume that you all are gamers. Make a game you’d WANT to play, not something you’re paid to play. Dig out your scrumboard and get cracking: for a start, nobody wants to walk around so damn much (in Flashpoint OR in Push) and for God’s sake, put two tanks on your payload or attack maps or let the fifth player switch-hit into other roles in non-ranked modes with role select. Make it fun. Have multiple right answers for comps and situations. Take out some of this grindy nonsense and clean up the screens between matches–nobody wants this much downtime, and nobody wants to feel like they can’t do anything without an influx of cash into it.

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looking at the player count trend on steam you’re going to get your wish

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Since a lot of people are already saying a lot of things about a lot of stuff, I will keep it short: flashpoint is annoying. it’s a worse walking simulator than push and it’s been out only a week and I already want to alt f4 the game every time it shows up on my screen. koth is a stupid boring mode and flashpoint is like koth with 2cp vibes and even more walking than push. it could be a solution to my insomnia, but it annoys me so much to see it, that I couldn’t even sleep from boredom.
I can tell by the amount of people dodging flashpoint that I’m not alone with this feeling. I hope people will dodge it as much as they did paris and horizon, so it will get disabled. I want to play the game, not stare at my screen for an hour walking to point, just to get one shot by some random Hanzo bs and having to start walking all over again…

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I saw you on my team a couple days ago.

Post more. I need my instant updates on the forums like you used to do

I stopped reading at :

We’ve heard from many of our core players that the game is in the best state it’s ever been, and many have told us that it feels like we’re really listening to their feedback and that this season is a culmination of that. It’s so awesome to hear.

Clearly out of touch with the majority of the community. I wonder who even that minority of players are… ? Stans ? Paid streamers ? Their family and friends ?

Hard to take this article seriously…

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Fine I will bite if you want actual counter arguments to most of your positions (I kinda agree with paywall for heroes being bad) I do this quickly.

Balance is strictly better and it is not close. The mark of balance is how many heroes you can pick without being at a competitive disadvantage. Now while that would obviously favor OW2 to use a more fair metric we can go off percentage. Right now in OW2 the heroes who are absolutely dumpster tier are Roadhog and end of list though to be very charitable we can add in Junkrat and maybe Sym once Illari hits ranked. Meanwhile for OW1 we have about 1/3 the roster at any given point while they were adding content (yes it got better towards the end but they were not adding content so they do not get credit for that).

Feeling rewarded by a win or a loss is a personal matter and it seems like you are having less fun. That is not a gameplay issue. Maybe you feel more rewarding playing dress up. For anyone who had hours put in though all you got were credits that just piled up and did nothing.

Something existing is not a complaint and again comes across as whiny and empty.

The most hated mode in OW that fundamentally did not work in the game is gone. That is not a bad thing, that is a good thing.

How is manipulating with FOMO somehow worse than manipulating with lootboxes that were so blatantly gambling that numerous were banning them despite them basically existing for less than a decade? If FOMO were going to be a banned practice they might have had to do it hundreds of years ago.

Again they literally did not lie to us for a year. You can say they should have told us they were cancelling one of the PvE modes and replacing it with something else but they publicly said there was PvE coming and the campaign was coming and it was and did.

Oh and to top it all off events are strictly better. Outside of the first year of OW, an event was “here are 5 skins and the same game mode as last year have fun”. Now an event is “here is a new game mode that you actually will play (you know the main point of gaming to play the game)”. It is not even close which of those is preferable. Like yes we lost the ability to grind new dress up options, but we gained actual gameplay during the events. This is not even a close call.

We’ve heard from many of our core players that the game is in the best state it’s ever been, and many have told us that it feels like we’re really listening to their feedback and that this season is a culmination of that. It’s so awesome to hear.

Who are your core players? Because this feedback doesn’t seem to match community opinion and sounds at face value extremely out of touch.

We also launched on Steam last week, and, although being review-bombed isn’t a fun experience, it’s been great to see lots of new players jump into Overwatch 2 for the first time. Our goal with Overwatch 2 has been to make the game more accessible than ever for more people than ever before.

What did you learn from these reviews? What are steps you’re taking to address the issues they brought up going forward?

PvE was one thing, fair, but another widely echoed complaint is QP matchmaking not functioning on a basic level as far as the quality of matches is concerned. What is being done to address the lack of match quality control?

Another is OW2 being a shop with the desiccated corpse of OW1 attached to it. What is being done to make playing the game feel rewarding outside of the privilege of being pitched $25 skins every couple of weeks?

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Just people who rant about double shield nonstop.

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Just want to stress this comment he makes at the end again:

One where we will continually create and innovate on what is making the game great now for the players who are playing now.

This is the comment of a man digging his head further into the sand and refusing to listen to any criticism of HIS direction and HIS choices. He drove OW2 away from the core tenets of OW1 and refuses to acknowledge his direction was one that drove a large portion of the original fanbase away while failing to attract that large of a new playerbase to replace them with.

Not that any decent person would want to replace their original playerbase in the first place.

One large example is making heroes locked behind a large grind or paywall. All heroes being accessible to all players was a core pillar of OW1. Blizzard likes to talk about pillars in game design. That was a core pillar of the game. They tore that pillar down and the game unsurprisingly has been crumbling ever since.

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We’ve heard from many of our core players that the game is in the best state it’s ever been

Lets ask Steam, shall we?

ALL REVIEWS:
Overwhelmingly Negative (144,730)
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We also launched on Steam last week, and, although being review-bombed isn’t a fun experience, it’s been great to see lots of new players jump into Overwatch 2 for the first time. Our goal with Overwatch 2 has been to make the game more accessible than ever for more people than ever before.

How is that review-bombing? People expressing their dissatisfaction is bombing now, huh? Reminds me how people are called -ists and -phobes the moment they disagree with the rainbows of political agendas and have the mind to themselves. So, only praise is allowed, only likes are not review-bombs?

Many of the reviews on Steam mention the cancellation of the much larger component of PvE that was announced in 2019 as one of their primary reasons for dissatisfaction with the game. I get that. That announcement was about an ambitious project that we ultimately couldn’t deliver.

And no word of the fact YOU KNEW the PvE will not be a thing when OW 2 launched. YOU KNEW people would not engage with the game otherwise. YOU KNEW people wouldn’t preorder bundles or buy many of them at all. YOU KNEW that and you still hid that fact.

If we can’t turn back the clock, then what can we do?

(assuming you could turn it back)
– Not release OW 2 at all and admit you cannot deliver PvE.
– Work on OW 1 and make up for years of stagnation of that game
– Be honest before the teams and sponsors of OWL, scale it down and stop wasting resources on it. E-sports are grown, not enforced
– Be player-centric, not money-centric. You would still make your money off more players because more players would join your cause if you show them respect and reward them.

(but now that you cannot …)
– OWL is going to go away anyways. Respect the teams and the sponsors. Make it as painless as possible for them. Reward players who supported OWL.
– Stop with the nonsense of monetization. At the very least, MAKE ALL HEROES AVAILABLE AT ALL TIMES
– Remove the over-monetization. Make it so that players can earn stuff for at least 2-3 heroes they play the most through playing the game. Many mains will be extremely happy about that. Remove ridiculous shop skin prices. Remove the FOMO. Remove the BP.
– Work on MATCH-MAKING ! If you have no PvE, PvP is your last hope and without match-making it will die and die very fast! Fix GMs in gold lobbies! Fix unranked in GM lobbies. Fix winning/losing streaks. Fix the constant stomps.
– Attract more players, it’s the only way you can have good match-making with faster queues. Show respect to the players, let them have fun in the game
– Admit your mistakes, redeem your reputation. If you do a U-turn and consistently show players you value their time, there is still good chance they will come back.
– Consolidate your effort. If you cannot deliver PvE - stop trying to sell scraps. Either postpone the release or just stop with it altogether.
– Fix the bugs, fix the UI, return OW 1 features. Restore what people are asking for. Consider returning to 6v6, it’s clear that 5v5 is struggling badly and the game was just not designed for it.
– Instead of wasting money on marketing like celebs, invest it back into the game. Try to win back the original people of Team 4. If it’s possible, bring some of them back. I don’t know the details, but I would try to bring people like Jeff back. At the very least, it will give you very good publicity.

And remember: take those 9% positive reviews as a strike, a check from the community. It has warned you. But also - take note at how many reviews are there! People STILL CARE about your game. THE OPPOSITE OF LOVE ISN’T HATRED, IT’S INDIFFERENCE! Take it as a loss - but the one you can still recover from. Take positives in the fact so many people still deeply care. Make those people want to stick around. Change their mind. Respect them. Without them you’re nothing.

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I mean at least it rings a bit less hollow when they actually just released an update full of high quality gameplay additions

“Our core players love the game and it’s in the best state it’s ever been”

Looks at Steam reviews and overall player satisfaction
uhuh yeah right

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Yeah sure, feedback from streamers that you pay like Flats, Seagull… wonder if you will ask to normal players what they think about the game, look at steam for example

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0 mention of the future just a wall of text with 0 meaning nice

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