People seem to be missing the forests for the trees right now. The bigger problem brought up by the OP, is the disconnect between the current Overwatch active playerbase, and what the OW team is communicating. It actually seen in Jeff’s last post:
Hey… sorry! We don’t like being silent… that’s not our intention. we’ve been trying to show up more on various streams (we have our creator’s residency now here at Blizzard where streamers hang out with us) plus we did a bunch of streams at Blizzcon. maybe you missed those?
This for me brought up major red flags on the state of things, because it’s clear that what the team is expecting from communication wise for the player base, and what the player base is expecting communication wise from the Overwatch team, is entirely different. There’s no good ONE resource to know where these Streams are. Sure, it could end up propogating through other channels and twitch streamers, but how is an average overwatch player supposed to find these streams where this information is? When there’s hundred, if not thousands of personalities out there?
That’s the core issue right now: It all comes back to the communication aspect, and there’s a TON of problems with it right now. There’s no resource to know where this information is. Sometimes it’s on reddit. Sometimes it’s on a stream. Sometimes its here. It’s wildly inconsistent, it’s all over the place, and a player who literally tries to go out to figure what the state of the game is has no idea where to specifically look.
This is what a dedicated community manager, or a team, is designed for. Someone who knows communications, someone who knows how to get the message across. Let me ask Blizzard: why aren’t all streams that devs on linked or retweeted by the PlayOverwatch account? Why isn’t there a megathread here to point to upcoming appearances or any dev interaction? Why hasn’t a Q+A be held with the community to help with the issues that people are sseeing and to calm things. This is several of the functions that a dedicated community manager would be working with. Coordinating with key members, posting in the right places, and making sure the player base knows.
What should be disturbing here is the fact that this hasn’t been a new problem. This has been a problem for a good year and a half now. And you’d think with something like OWL: Something requiring coordination and getting people to actually look at the product, you’d have this issue sorted out. I mean, if the direction of the OW team has been to promote OWL for the last several months…you think that’d be one of the first moves. It’s literally about getting eyes on the product and communication out there.
That’s why I suggest that those like the OP take a step back and look at other games, while looking at the forums and keeping track of what the state of the community is. This problem isn’t going away, and while I love the base concept and design of Overwatch, you’ll drive yourself crazy waiting for that communication that isn’t seemingly coming. Push it when you can of course, but I’d suggest to focus on other experiences for the time being. Hopefully, Activision can get their head out of the clouds and realize what makes esports games successful and to grow is of course a good game, but communication and coordination is what makes a game be taken to the next level.