Dear Blizzard Support

If you’re not going to tell me why I’m suspended or provide chat logs; please do not reply or respond to my support ticket. Please stop wasting your customers time.

A game master will respond…

two days later…

Generic bot message not telling me what I did wrong.

If they told you the terms of service or code of conduct was violated, that will be the extent of the reasoning they provide. This is how their ticket system has operated since Overwatch 1. Very rarely they include some chat lines, but it’s not guaranteed.