Santa Monica/Westwood, Los Angeles area. Typically 20-30ms, flawless ping. Last few months have been horrible w/r/t Overwatch. I have the orange multi-square icon (packet loss?) nearly constantly active. Feels like I’m getting 20%+ no-regs, replays show the same thing.
WinMTR statistics
Host
%
Sent
Recv
Best
Avrg
Wrst
Last
router.asus.com
0
756
756
0
0
2
0
142.254.182.129
0
756
756
3
9
64
10
agg53.snmncaby01h.socal.rr.com
0
756
756
6
11
67
14
agg20.lamrcadq01r.socal.rr.com
0
756
756
10
15
56
15
agg28.lsancarc01r.socal.rr.com
0
756
756
11
17
70
17
bu-ether26.lsancarc0yw-bcr00.tbone.rr.com
0
756
756
12
17
62
20
66.109.5.135
0
756
756
7
14
61
15
66.109.9.161
0
756
756
9
17
453
15
ae1-br01-eqla1.as57976.net
0
755
755
15
154
1238
65
137.221.68.83
0
756
756
8
15
92
15
ae1-br01-eqla1.as57976.net is a Battle.net server?
Your test looks great. You can ignore the ping on the ae1-br01-eqla1.as57976 address because that’s just a protection mechanism. If it was really the response time, it would be matched on all the hops before it as well.
Did you see the orange icons while you ran this test?
Could you take a screenshot of the netgraph in game the next time you’re seeing this? Ctrl+Shift+N to activate it. Then upload the pic to Imgur and provide the link here. It’s weird you would see those icons when the network test looks good.
Okay, so it seems you normally have a ridiculously good ping that I don’t see that often on the forums. The image just shows your ping bouncing to over 60ms occasionally, but your average is more like 15ms. That ping problem is starting with your ISP’s network hops, so if that’s not normal, you’ll want to reach out to them.
Let’s try checking for some mitigation settings to see if disabling them will help with the overall connection.
QoS (Quality of Service)
WMM (Wireless Multimedia)
UPnP (Universal Plug and Play)The settings for these can vary from depending on the device model. It’s not something that we help with directly because the settings and locations can vary. The router manufacturer or Internet Service Provider (if the router/modem was provided by them) can help look for these settings.
I am having this exact problem too. Every other game, device etc runs fine. Normally my Latency runs at 45ms and will suddenly jump to over 100 ms when around some one playing on the American servers from Asia. When there are just American based players my Latency is never an issue. This has been a problem now for about a week. My ISP says this is a program issue not an issue on their end. These kind of issues seem to pop up every so often and I wish there was more clarity on the issue from Blizzard about the why this is happening. I have never had such consistent problems with a program.
Its okay! I fixed it… Makes no sense… lost 100mbps in download speeds, but no more latency. Used my TPLINK Range extender and plug an ethernet into my desktop from the extender… no more latency… how does an ethernet directly from the router produce lag but an ethernet connection from a range extender which relies on the wifi from the router, removes latency issues. like that is beyond not making sense.
Hey, UnKoil! With the wireless extender working, I’d assume that there may be a channel, setting, or hardware issue with the router and ethernet ports. It’s hard to say exactly why, but the transmission between wireless and wired works a bit differently and communicates with the network a bit differently. It may help to try resetting the router to default and checking on the channels, but it’s possible that a new router may be required.
On speedtest sites, I have A+ down, up, and bufferbloat. On my router, I use QoS and bandwidth limiters. This is the only game I play with issues.
In game, I ping like ~25ms to west coast servers. My netgraph looks perfectly flat. My FPS is locked at vsync.
WinMTR statistics
Host
%
Sent
Recv
Best
Avrg
Wrst
Last
router.asus.com
0
487
487
0
0
1
0
142.254.182.129
0
487
487
6
8
16
7
agg53.snmncaby01h.socal.rr.com
0
487
487
5
10
51
12
agg20.lamrcadq01r.socal.rr.com
0
487
487
10
15
23
18
agg28.lsancarc01r.socal.rr.com
0
487
487
8
13
20
14
bu-ether16.lsancarc0yw-bcr00.tbone.rr.com
0
487
487
12
17
27
20
66.109.5.135
0
487
487
12
14
35
13
66.109.9.161
0
487
487
11
16
71
15
ae1-br01-eqla1.as57976.net
0
483
483
17
305
1605
55
137.221.68.83
0
487
487
7
14
111
11
No response from host
100
98
0
0
0
0
0
Edit: I’ve noticed that my IND (network interpolation delay) is frequently changing. I thought it was always 20ms but mines jumping to 21, 22, 23. Is this some new change?
Speedtests use servers closest to you and test the maximum speed you can go. But you’re not transferring data similar to game data when you use those sites.
Your WinMTR still looks great and your IND sounds normal.
Why? The staff recommends disabling these “features,” as mentioned above.
If you continue to have issues, you may want to open a ticket and work with staff on this issue. You’ll probably need to use a different app for monitoring your data, but that’s contingent on their suggestions.
Thanks for those videos. When you got that packet loss spike your Packets Per Second In flatlined for some reason. That is - you just stopped processing data packets for a moment. There’s a possibility that this isn’t network related, but something to do with another program or how your hardware is processing things at times.
I’d like to see what the PC is actually doing when this happenGrab hwmonitor and install it. Then, launch hwmonitor and play a game until it has these rubber banding issues for a match. Once that match finishes, check the “max” column of your test for CPU/GPU overheating. If those are getting too hot, clean the PC and take it to a PC tech if that doesn’t fix the overheating - that’d probably mean some of the heat hardware needs maintenance or replacement.
If you don’t see anything, let’s snag some screenshots:
Maximize the HWMonitor window and expand all the nodes on the left
Scroll all the way up
Take a screenshot with the Print Screen (prtscn) key
Open up the program Paint and press ctrl+v to paste in the test
Crop the screen if you want to only show the test, then save it as Test1.JPG
Scroll all the way down, then repeat steps 3-5. Save this as Test2.JPG
Upload them somewhere like imgur and link us to the results. We’ll use those to look for more options.
If you have link errors, copy the code below, then copy/paste your link between two ` marks, it’ll break the link and let you post it. You can just copy paste everything in the box below and replace “Link goes here” with your link.
I did a WinMTR test with my PC directly connected to my cable modem (Arris SB6183). It felt exactly the same as being connected to through my router. I pre-ordered as Arris SB8200 (DOCSIS 3.1) just in-case.
Host - %
Sent
Recv
Best
Avrg
Wrst
Last
142,254,182,129 - 0
680
680
7
8
19
8
agg53,snmncaby01h,socal,rr,com - 0
680
680
8
11
50
10
agg20,lamrcadq01r,socal,rr,com - 0
680
680
10
14
27
13
agg28,lsancarc01r,socal,rr,com - 0
680
680
12
13
26
13
bu-ether16,atlngamq46w-bcr00,tbone,rr,com - 0
680
680
12
17
28
18
66,109,5,135 - 0
680
680
12
17
106
13
66,109,9,161 - 0
680
680
11
16
97
12
ae1-br02-eqla1,as57976,net - 0
679
679
11
79
1770
41
137,221,68,93 - 0
680
680
12
16
120
13
No response from host - 100
138
0
0
0
0
0
HWMonitor screenshot after playing 2 OW games: i . imgur . com / 7WwRn41 . png
That’s an oddly poor connection with a direct line to your modem instead of using your router. If it doesn’t fix the problem after your modem is replaced, I’d check out the ethernet cable as well. It may be the culprit.