Constant disconnects

Technical Support
1

Always happens nearing mid match the game will begin to just randomly lose connection. Even reloading me into the match constantly. The only solution is to shut the game down entirely but then it happens again. This is only recent activity. I am connected to the NY server group.

Game runs fine.
Couple matches in game DC’s me at an alarming rate. And it continues until I shut the game down.
Not my machine I have been running OW since vanilla and have never had this much of a problem.
Not my ISP either I am hardwired into my BB router which is right next to my desk. No one is on my router it’s only me in my household.

2

There are only two US servers, one in Chicago and one in Las Vegas. If you run a connection test and capture a disconnect we can tell you what’s happening, but we need data to proceed.

4

System Information

  Time of this report: 12/4/2023, 17:10:56
         Machine name: 
           Machine Id: 
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: System manufacturer
         System Model: System Product Name
                 BIOS: BIOS Date: 03/07/19 12:21:33 Ver: 05.0000D (type: BIOS)
            Processor: AMD Ryzen 5 2600 Six-Core Processor             (12 CPUs), ~3.4GHz
               Memory: 32768MB RAM
  Available OS Memory: 32700MB RAM
            Page File: 21669MB used, 15894MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.3636 64bit Unicode

xDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon RX 6600 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x73FF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: 
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24496 MB
Dedicated Memory: 8147 MB
Shared Memory: 16349 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.644531,0.332031), Green(0.315430,0.619141), Blue(0.151367,0.065430), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 24MX1
Monitor Id: AOP06B4
Native Mode: 1920 x 1080(p) (74.973Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name:
Driver File Version: 31.00.21029.6002 (English)
Driver Version: 31.0.21029.6002
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/16/2023 7:00:00 PM, 1831352 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Driver Strong Name:
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 16.000X - 0.167X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.167X
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

Also using “Pingplotter” from the FAQ, the Blizzard IP 137.221.72.33 is the culprit.

My IP is sub 20 ping to my ISP which is sub 50 to the 137.221.72.33 IP (which is Blizzard) then after that, it goes to crap leading to disconnects, packet loss and unable to reconnect to servers messages. I either have to alt f4 to get the game to quit or use the task manager to kill the OW program which refuses to shut down on its own after this.

5

We don’t need a DxDiag, we need the WinMTR or PingPlotter results. A lot of times playrs misinterpret the lack of ICMP responses as a disconnect in the test, but some server nodes are configured to ignore the packets the test uses. Please post the data from those.

6

You LITERALLY LINKED in YOUR RESPONSE to POST THE DXDIAG.

WTF do you mean you DIDNT ASK FOR IT.

Get your Boss plz. Someone who knows wtf to do. Its not only me either, there are MULTIPLE players posting about this.

I gave you the PINGPLOTTER. It tests that after my ISP the next server is the one listed above, OWNED BY BLIZZARD. That is where the issue is.

Didnt realize READING COMP was not a mandatory requirement for a forums MVP.

AND NONE OF THIS explains why BNet constantly is the first thing to crash. Which then makes OW crash and I dont mean crash to bluescreen I MEAN IT PULLS ME OFF THE SERVER AND RELOADS ME INTO IT several TIMES.

There is NOTHING. NOTHING that either MYSELF or my ISP can do to cause that. That is ALL YOUR SERVERS. Your servers are the problem. One of them in your grid is messing up for East Coast players following a certain pingpath.

1 Like
7

I am also having this problem, but I play on console not computer. More specifically I play on Xbox One S, NOT the series S.

And either halfway through a match or almost near the VERY END, I get booted from the game and a ‘banner’ pops up on my screen saying that it’s an Xbox Server issue… if this is an issue since the new update, I REALLY hope it resolves cause I spent over $30 on getting my Battle Pass and if I don’t get to use it I’m gonna be a bit more than peeved off haha

I do have screenshots of what I saw on my screen what I was booted from the game but I cannot send them here, it won’t allow me.

8

You did not fully read my reply or the post I linked. Here is what I said:

A DxDiag is not a connection test. The forum quotes the whole reply when you paste a link to it. The connection test instructions are listed in the reply I linked to you, right after the DxDiag.

There is no PingPlotter result in your reply. Their tests create their own sharable link.

I don’t work at Blizzard, so I don’t have a “boss to get.” There is no requirement placed on me to completely solve any tech issue or assist players who are abusive in the forum. If you want help, be respectful to the only person trying to help you.

9

even on my local server (SG), i am getting 50 Ms latency and 50 IND

I Should be getting 20 -30 Ms and 20 -25 for IND at most! like always

something is wrong with their network

“I don’t work at Blizzard, so I don’t have a “boss to get.” There is no requirement placed on me to completely solve any tech issue or assist players who are abusive in the forum. If you want help, be respectful to the only person trying to help you.”

Where is the actual tech support? they are always not being helpful via the ticket system and they always blame our devices/network when it’s clearly something wrong on their end…

can you get someone to look at the servers, please… something is clearly broken along the chain

10

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