Consistent problems with dropping connection

[TiderLaw-2312]

And the only thing we get is “Well, it is your provider that is bad”, when it only, and I do mean ONLY, happens with Overwatch 2. That makes it a “Both sides are the cause”. Something Overwatch 2 does does not jive well with various people’s providers, even if they have extremely fast internet. And both sides do not do enough to fix the problem. Blizzard has the money and resources to investigate, but won’t. The providers just shove it back to the user, but nothing they suggest works.

And with the terrible and incompetently made leaver penalty system, people are locked out of playing the game because of an issue out of their control.

[Nicole-1893]

@TiderLaw-2312

and I do mean ONLY, happens with Overwatch 2.

This is covered in the pinned threads:

@Drakuloth

If you’re having connection problems with only certain games and services, everything you connect to has a different IP address. It’s very likely that you take a different path through the internet to connect to our servers. Comparing even two different games or services isn’t very useful because of this.

@TiderLaw-2312

That makes it a “Both sides are the cause”.

Not really. Many ISPs share routing partners, so it could be one routing partner causing a problem. Blizzard probably doesn’t investigate that because they aren’t the ISP’s customer. They have no right to service or help from them. If you pay an ISP money, you are the customer and can ask them to investigate.

Unfortunately, after working in telecom for more then a decade, I know that most ISPs don’t care if you can connect to everything or if you have packet loss causing disconnections. They can explain it away as normal network fluctuation, and most of their terms of service details include leniency for that.

@TiderLaw-2312

And with the terrible and incompetently made leaver penalty system

That system is something players asked for because leavers are/were a horrible problem. You can leave feedback about it in General Discussion or Competitive Discussion, but I recommend not disparaging the staff if you want to be taken seriously.

[JackTorrance-11914]

@Nicole-1893

That system is something players asked for because leavers are/were a horrible problem. You can leave feedback about it in General Discussion or Competitive Discussion, but I recommend not disparaging the staff if you want to be taken seriously.

All due respect, but nobody asked for a leaver system that can’t determine why a disconnect happened. And making the claim that Blizzard’s hands are tied on discovering the antecedents to disconnects is just…. Unconscionable.

[Nicole-1893]

@JackTorrance-11914

nobody asked for a leaver system that can’t determine why a disconnect happened. And making the claim that Blizzard’s hands are tied on discovering the antecedents to disconnects is just…. Unconscionable.

They asked for a leaver system to stop people from spam-joining/leaving games, which is what was happening before.

A disconnection due to ISP or power problem look exactly the same to any online application/game. Your computer doesn’t know the difference between those two issues either, and can only tell if you remove an ethernet cord from a port on the computer itself or disable the connection through network settings. That isn’t what people were doing.

You’re basically asking for a home monitoring system that would be able to make better assumptions about why you disconnected. No thanks on that.