I have been playing Overwatch for years without this type of problem, and as soon as I get a new computer, I have latency issues.
My ISP is AT&T with the 1Gb connection. I am hard-wired into the modem using a brand new CAT7 cable that can handle the 1GB speeds. I ran all of the updates on the computer and even manually went to the network adapters to update and see if that would have fixed it.
I also tried switching the preferred and alternate DNS to 8.8.8.8 & 8.8.4.4 respectively. I have power-cycled the modem several times (of course, this is the first thing I did) without any improvements. I also disabled the firewall on the computer itself, which for some reason doubled my ping (not sure how).
I have my old rig set up next to me, which never had this type of issue (it had lag spikes when I was on WiFi but as soon as I hard-wired it, it fixed the issue). I have the same CAT7 cable hooked up to it, and it did not display any issues.
I have ran the Blizzard Looking Glass and pasted it below, and it looks like there is an issue as soon as it hops to my ISP. Disregard the “x” next to the att. URLs below since I cannot post with links. It’s not att.netx, remove the x.
TRACEROUTE:
traceroute to 76.214.243.69 (76.214.243.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.378 ms 0.361 ms 0.362 ms
2 24.105.18.131 (24.105.18.131) 2.012 ms 2.034 ms 2.038 ms
3 137.221.105.16 (137.221.105.16) 2.036 ms 2.037 ms 2.035 ms
4 137.221.66.18 (137.221.66.18) 2.035 ms 2.037 ms 2.038 ms
5 137.221.83.82 (137.221.83.82) 6.261 ms 6.284 ms 6.287 ms
6 137.221.65.68 (137.221.65.68) 6.222 ms 9.214 ms 9.198 ms
7 137.221.68.32 (137.221.68.32) 9.193 ms 6.126 ms 7.695 ms
8 12.245.64.9 (12.245.64.9) 9.196 ms 9.380 ms 9.373 ms
9 cr86.la2ca.ip.att.netx (12.122.104.78) 150.256 ms 153.929 ms 154.019 ms
10 dlstx22crs.ip.att.netx (12.122.2.81) 144.830 ms 144.843 ms 142.366 ms
11 dlstx21crs.ip.att.netx (12.122.1.209) 250.975 ms 259.173 ms 259.163 ms
12 12.122.2.198 (12.122.2.198) 64.866 ms 70.237 ms 70.208 ms
13 12.122.28.150 (12.122.28.150) 139.505 ms 137.987 ms 137.939 ms
14 ormfl22crs.ip.att.netx (12.122.5.186) 65.066 ms 69.809 ms 70.400 ms
15 fldfl81crs.ip.att.netx (12.123.6.49) 62.131 ms 58.379 ms 64.069 ms
01/05/2020 03:48:58 UTC
PING:
PING 76.214.243.69 (76.214.243.69) 56(84) bytes of data.
— 76.214.243.69 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3006ms
01/05/2020 03:48:58 UTC
MTR:
Start: Fri May 1 03:48:58 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.7 0.0
2.|-- 24.105.18.131 0.0% 10 0.7 0.6 0.5 0.9 0.0
3.|-- 137.221.105.16 0.0% 10 0.8 0.9 0.8 1.1 0.0
4.|-- 137.221.66.18 0.0% 10 0.4 0.5 0.3 0.7 0.0
5.|-- 137.221.83.82 0.0% 10 5.9 5.8 5.8 5.9 0.0
6.|-- 137.221.65.68 0.0% 10 5.8 10.3 5.6 29.4 9.2
7.|-- 137.221.68.32 0.0% 10 6.3 8.9 5.9 35.1 9.2
8.|-- 12.245.64.9 0.0% 10 9.8 10.4 5.8 26.3 7.0
9.|-- cr86.la2ca.ip.att.netx 0.0% 10 152.5 143.8 128.7 162.3 11.5
10.|-- dlstx22crs.ip.att.netx 0.0% 10 123.3 134.7 119.4 158.1 14.1
11.|-- dlstx21crs.ip.att.netx 0.0% 10 286.6 291.0 265.7 322.9 19.9
12.|-- 12.122.2.198 0.0% 10 66.7 67.4 60.5 85.2 7.7
13.|-- 12.122.28.150 0.0% 10 123.8 133.7 119.2 149.0 11.3
14.|-- ormfl22crs.ip.att.netx 0.0% 10 91.1 94.8 73.9 125.0 17.0
15.|-- fldfl81crs.ip.att.netx 0.0% 10 66.2 69.1 60.4 86.0 7.7
16.|-- 12.123.6.13 0.0% 10 68.3 66.9 58.4 79.9 8.3
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
19.|-- 99.167.38.205 0.0% 10 59.6 64.0 59.2 81.0 6.7
20.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
01/05/2020 03:48:57 UTC
Any guidance would be very helpful and appreciated. If you need any other information, please let me know and I will provide.
Thanks.