Consistent dropping from games

For the past, ~18 hours whenever I’m in an Overwatch game, competitive, quick play, or arcade, my game disconnects from the server with no warning. I have a consistent 37 ms of latency and then all of a sudden I get kicked out. I’ve reinstalled the game, changed my graphics to the lowest possible settings and still nothing has changed.

Hi there Samuel1790,

I am sorry to hear about these drops. I know getting kicked like this is bad for trying to enjoy the game. I hope I can help out here.

Based on what the error you are getting I would want to test the connection. I want to get a WinMTR from the computer to us and to see if we can catch the drop.

Out side of that, I would want to get a DxDiag posted here. This will help us check out the system for any thing that can cause problems.

DxDiag:

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save
  5. Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the “code” button (</>). That’ll make the information much more readable.

If you are unable to post this, you can use pastebin.com as It is a bunch of information.

(provide the code from the pastebin link - the bold portion of this example: https://pastebin.com/ Qk28Ed1P)

Hope to hear from you soon!

/Nathardrick