Connection Lost to Server - WinMTR attached

Since three weeks I regularly get disconnected from the game 3-5 seconds, and then placed back. I have handed my PC in for repairs, but they can’t find what is causing it. I have switched ports on the routers, changed cable, flushed the DNS etc., and nothing seems to do the trick. My husband never has this issue, and he is connected to the same router.

I managed to capture a WinMTR log where the lost connection happens. Is it possible to deduct anything from the log that could help me solve this issue? I hate it so much, the game is becoming unplayable because I keep losing trhe connection to game server.


|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  156 |  156 |    0 |    1 |    4 |    1 |
|             d51A47001.access.telenet.be -    0 |  156 |  156 |   10 |   14 |   23 |   15 |
|             dD5E0CDEA.access.telenet.be -    7 |  128 |  120 |   10 |   13 |   21 |   13 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                              4.68.70.53 -    0 |  156 |  156 |   12 |   21 |   78 |   30 |
|    ae1.3104.edge7.Amsterdam1.level3.net -    0 |  156 |  156 |   15 |   21 |   50 |   20 |
| BLIZZARD-EN.edge7.Amsterdam1.Level3.net -    0 |  156 |  156 |   12 |   21 |   63 |   16 |
|                           137.221.78.29 -    5 |  109 |  104 |   19 |  625 | 4784 | 4194 |
|                           137.221.65.77 -    2 |  134 |  132 |    0 |  481 | 4567 |  386 |
|                           137.221.78.55 -    0 |  156 |  156 |   12 |   19 |   32 |   19 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

when you say “changed cable,” do you mean from your computer to the router or do you mean something else? a log that could tell you something useful could be tracert which will tell you where the hangup is happening for the packets.

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