Cant even stay in game for one minute without getting “Lost Connection to the Game Server” error, my connection is good, zero issues with other games, it`s like that for about 3 hours, tried pretty much everything, from restarting router and pc to using both Battle.net and Steam game versions, even tried it on different PC - same issue. Just getting Critical Command Timeout indicator and losing connection every minute or so, even in the menu.
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Same thing. No I even had a couple of minutes I found the game and disconnected all the same somewhere on hero choose window
Its all the same. Going in and then it just struggles to keep connection to server.
Other games work just fine, connection itself is good, other megaservers(Im EU tried also Americas) dont change anything the issue remains the same.
I don’t see any info from Blizz about knowing that such issue happens.
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Yep, i`m also on EU. Seems like the issue is on their side, hopefully they will do something with it, getting “Lost Connection to the Game Server” just randomly is not cool
This issue is still on
I’m positive the problem is on their side we’re not the only ones with such thing and also I didn’t change anything just one day ago everything was working just fine.
Though it seems this issue is somewhat specific. As I said I had a chance to enter one game and it was ongoing so ppl are playing. Also account switch didn’t help either.
They jsut answered my ticket about this one. Gave me a link to an article and (not relevant at all btw) and told me to ask the community. Period. Awesome
Perhaps there’s not enough complaints yet for them to start thinking that maybe something actually happened on their end
Hi.
I have same problem. I have ps5 version. Everything is fine with my internet, other games work well - like Tekken or… Rivals. Gosh, I was not there for months, I feel pretty confused, but I have won a match.
Please fix OW, do not force me to play Rivals again…
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When using CloudFlare Warp the issue disappeared for me, it`s not a fix of course, but i managed to play about 2 hours without any problems while using it. Hope this will help someone, but sadly it`s PC only
There’s no official assistance available for connection or tech issues anymore. Blizzard ended courtesy troubleshooting services about 2.5 years ago.
If you’re opening tickets about a connection problem, then this is more of a self-report that you’re choosing an unrelated category to push your request through to customer support. Those staff members can only assist with account issues, like changing your address, payment info, etc.
This confirms a routing issue, so you’ll need to lean on the ISP for adjustments to their routing tables.
I hate it when support plays the blame game. If a big group of people suddenly has issues with online play, it’s not on them. Telling everyone to ‘check with your ISP / mess around in your router settings’ is the ultimate corporate 'screw you’
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First, I’m a fellow player, not a member of support staff. As mentioned above, there is no tech support team anymore.
Second, your reply is written from a place of misconception about how the internet is designed and functions. There are only a handful of major routing peers inside each continent. The likelihood of sharing a malfunctioning route is very high, and can affect hundreds of ISPs at once. That is not Blizzard’s fault; the gaming studio does not control any routing at all. Instead, they pay for hosting at Google. How you reach that data center is between you and your ISP.
Those are normal troubleshooting practices. This is a P2P troubleshooting forum.
I get how routing and peering work, but from a customer service perspective, expecting individual players to solve a backbone routing issue with their local ISPs is completely unrealistic. When a major service outage or routing degraded state happens on a large scale, the company hosting the service has far more leverage with Google Cloud and major peers than end-users ever will. Dismissing it as ‘not Blizzard’s problem’ leaves players with zero actionable solutions.
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Yet you’re insisting that a gaming studio to act like an ISP or routing peer. Blizzard is not their customer.
It’s not dismissive; someone in this thread already took steps to prove that it isn’t Blizzard’s problem. Guess you skipped reading the other replies?
If you don’t want to use a secondary service to assist with proper routing, then it is on you, the ISP’s customer, to escalate issues with them.
Blizzard closed their tech support department, removed the tech option from tickets, retired most network troubleshooting articles on their support site, and stopped reviewing network data for players. The company no longer gets involved with connection issues.
Saying “Blizzard is not their customer” regarding routing peers misses how modern cloud infrastructure works. Blizzard pays Google Cloud (GCP) millions for hosting. Google peers directly with major Tier-1 networks and ISPs. When a major routing issue affects GCP’s ingress points, Blizzard—as a high-volume enterprise client—has dedicated Account Managers and Enterprise Support SLAs to flag infrastructure and peering degradation to Google. An individual retail customer calling their local ISP’s front-line support about a middle-mile route to a GCP IP will be ignored or given a generic “restart your router” script. End-users have zero SLA leverage over backbone carriers. Multi-billion dollar enterprise clients do.
If a routing or peering failure is widespread enough to affect a massive portion of the player base across various ISPs, effectively rendering the game unplayable, it becomes a service delivery failure on Blizzard’s end regardless of where the blame technically sits in the OSI model. Expecting thousands of players to individually buy secondary VPNs/routing services just to access a live-service game they paid for or invested in is an admission of broken service delivery.
And the fact that Blizzard closed its network tech support department, removed ticket categories, and stopped reviewing network data is a corporate cost-cutting decision, not a technical proof that the network is fine. Citing Blizzard’s internal downsizing as validation that “it’s the player’s fault” is logical fallaciouc, and it simply means Blizzard chose to stop assisting, not that the underlying issue is solved or outside their scope of influence.
We aren’t in an era where players have to beg to play a specific game. The live-service market is aggressively competitive, and players are doing Blizzard a favor by choosing Overwatch over dozens of functional alternatives. Expecting players to debug backbone networks or pay extra subscriptions just to keep a stable connection completely ignores market reality. When dedicated, long-time customers who want to support the game are met with radio silence and excuses, they simply take their time and money elsewhere. Loyalty disappears fast when a product stops being accessible.
Ok. Time to launch Rivals again.
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so then what exactly does “tech mvp” mean? what do you do because the only thing I ever see you do is tell people that there’s no tech support
Probably means they assisted with a lot of tech issues. This one is kind of out of our scope as a playerbase though, I guess you can set-up 3rd party services like a VPN or a WARP or bother your ISP to hopefully get better routing, but that’s a bit ridiculous to do just to play a single game.
The best bet of anyone with this issue, including me, is just to pray it’s big enough that they fix it.
This forum unfortunately can’t fix it.
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It’s very nebulous as to what they do and if anything, it would be better if they didn’t reply at all since it gives the impression that they’re ACTUALLY a Blizzard employee.
As an outsider looking in, their replies and the marking that their replies leave on posts absolutely makes it seem like there’s official responses being made when in actuality no one from Blizzard actually looks in this category at all
I escalated an issue with Spectrum when their Lumen (previously Level3) routing peer node was experiencing issues. It took me a few months of back and forth, but it’s fixed now and thankfully only had issues when hurricanes came through the state.
This situation has happened before, but no signs point to a “massive portion” being affected right now. Generally, the forum will have 10 new threads every half hour until the issue is resolved.
My understanding of the EULA releases the company from this responsibility, but you’re welcome to look into your own interpretation.
I didn’t say their downsizing means it is the players fault, so you’re jumping to an odd conclusion. Instead, I said they providing assistance with connection issues anymore.
I’m a volunteer. This speech should be posted in General Discussion where a team collects feedback.
Edit:
This is a misunderstanding of the forum system that Blizzard has been using across their game titles for over a decade. Staff posts are blue, volunteers are green, and developers are orange. The WoW forum also has another player group (community council), which is gold(ish).
Update: After 2 days the game finally works fine for me, no more “Lost Connection to the Game Server” or anything.