Connection Errors

Okay, so I’ve been noticing people leaving games every other game and I myself keep getting kicked out of the game. My internet works just fine up until i’m playing comp and it kicks me out of games over and over and i get suspended and lose loads of sr. I have dropped about 400 sr because of this. It’s not the ISP because so many other people are having the same problem. Please fix this asap. I can’t play any comp because it keeps happening. I play qp just fine though.

For connection issues, please provide a WinMTR for troubleshooting :face_with_monocle:

WinMTR instructions (click to expand/collapse)

Follow the support documentation for WinMTR. If you’re unable to get into a game for the IP address, then use an IP from the table provided on that page that matches your region. Run the test until you encounter the issue again, or for at least 10 minutes.

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
  2. Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
  3. Break any links by adding a space before .com, .net, etc.

Note: I’m an MVP/volunteer, and I don’t work at Blizzard. :stars:

I play on console, does this apply?

You can use the looking glass tool through the browser, but it isn’t going to give as complete of a report to troubleshoot as using a PC and running a WinMTR.