Just wanted to let you know that we’re aware of some odd routing issues with oceanic players and the AUS servers at the moment. The developers are on the case. Sorry we didn’t post earlier on this matter - we just got word on this being a confirmed issue.
While in this case it did turn out to be our issue, in a lot of cases it becomes useful or even necessary to do basic troubleshooting and provide testing information. Exploring other avenues and doing troubleshooting does help us narrow down issues, and tests will help us confirm problems we may suspect on our end. We do proactively monitor our own services as Nicole mentioned, so when there are widespread issues we’ll try to comment on them as quickly as possible, but obviously we tech forum blues are not always in office to do so.
Because of this, please ensure that you’re working with us and MVPs when we try to troubleshoot, even if it you suspect something is on our end. The extra information is usually relevant.
Either way, thanks for the reports! I’ll let you know if I hear anything else today.
Edit: We’ve made some tweaks and believe that this problem should be handled now. Can people who were having problems with getting routed to the wrong servers (instead of the Sydney servers) please check to see if it worked? If not, please post at the main thread.