[Oceanic] High Latency or Connecting to Wrong Servers

This is starting to really peeve me! For 3 days now I have been constantly faced with 180-300+ ms ping when the max I usually encounter on any given day is 60. It’s literally making the game unplayable! Why is nothing being done to fix this?!

I am based out of Brisbane, Australia btw.

I do this also, and managed to get 75% penalty for leaving servers. Still going to do it. It’s not worth the lag.

It’s pretty frustrating to see the posts referring to restarting your PC and making sure you don’t have certain software installed. I could understand that if the software in question had just had a release that everyone updated and was bugged, but the reality is that’s not the case. What are you getting from the WinMTR that is helping, if anything? It would be great to see a proper response.

I’ve tried using wtfast from both Sydney and Melbourne routes without any change… if the suggestion is I try to connect through a non-Australian route I might as well just deal with the crap service being supplied by default.

PC
Lax1
I used the servers ip.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mymodem.modem 0 1369 1369 0 0 49 0
gateway.qb09.brisbane.asp.telstra.net 0 1369 1369 10 14 86 10
ae259.cha-ice301.brisbane.telstra.net 1 1365 1364 10 13 56 11
bundle-ether25.cha-core10.brisbane.telstra.net 0 1369 1369 11 13 62 13
bundle-ether20.ken-core10.sydney.telstra.net 1 1365 1364 24 27 100 25
bundle-ether1.pad-gw11.sydney.telstra.net 0 1369 1369 25 28 106 28
bundle-ether1.sydp-core04.sydney.reach.com 1 1365 1364 25 28 96 26
i-20802.eqnx-core02.telstraglobal.net 0 1369 1369 160 163 221 160
i-0-0-0-1.tlot-core02.telstraglobal.net 0 1369 1369 200 203 248 202
i-91.tlot02.telstraglobal.net 1 1365 1364 200 205 273 201
l3-peer.tlot02.pr.telstraglobal.net 1 1365 1364 197 203 246 203
ae-2-3614.ear4.LosAngeles1.Level3.net 100 275 1 0 201 201 201
4.7.26.166 1 1365 1364 200 207 311 202
ae1-br02-csla1.as57976.net 0 1369 1369 200 204 278 201
xe-0-0-1-3-br02-eqla1.as57976.net 0 1369 1369 201 212 324 201
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0
No response from host 100 275 0 0 0 0 0

Below is another test from a AUS server.

PC
SYD2

using the Server you recommended

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mymodem.modem 0 989 989 0 0 38 0
gateway.qb09.brisbane.asp.telstra.net 0 989 989 10 15 104 12
ae259.woo-ice301.brisbane.telstra.net 0 989 989 10 14 61 15
bundle-ether25.woo-core10.brisbane.telstra.net 0 989 989 10 14 64 13
bundle-ether20.chw-core10.sydney.telstra.net 1 986 985 21 24 67 23
bundle-ether1.oxf-gw11.sydney.telstra.net 1 985 984 21 25 74 23
bundle-ether2.oxf-gw10.sydney.telstra.net 0 989 989 22 27 111 27
bundle-ether1.sydo-core04.sydney.reach.com 0 989 989 21 26 104 24
i-91.sydo10.telstraglobal.net 1 986 985 21 24 105 22
unknown.telstraglobal.net 0 989 989 22 29 160 46
137.221.85.35 1 986 985 24 30 160 25
et-0-0-0-pe02-eqsy4.as57976.net 0 989 989 23 29 150 24
137.221.66.135 0 989 989 22 25 72 24
37.244.40.1 1 986 985 24 27 70 26

Tried playing 2 games tonight after a bit of a break. Both games had 350 ping and felt like moving through mud.

It was a horrible experience. If this is persistent, I’d rather not play this game.

1 Like

Hey folks,

Devs are checking out issues with the Australian servers at the moment. I’ll let you know if we hear anything else.

Edit: We’ve made some tweaks and believe that this problem should be handled now. Can people who were having problems with getting routed to the wrong servers (instead of the Sydney servers) please check to see if it worked?

1 Like

I had 1 or 2 instances today. Other times when I get into the game I was brought to the Singaporean servers instead of Sydney.

I’m still getting routed to the PSE servers ~120 ping. Can use a VPN (sydney based) to get back to australian servers ~40ms.
Currently residing in victoria using iinet
Edit: For me this is not every couple of games… 100% of the games for the past 1-2 months has been going to PSE.

Thanks for your reports, everyone! Our team are aware of the issue and currently investigating the issue. Some changes have been made to alleviate the issue. If you are continuing to experience the issue, please let us know!

For those still experiencing the issue, it would help greatly with providing the following details once more to provide these details to our team.

Your reports and details provided are greatly appreciated!

WinMTR for 37.244.40.1
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.(deleted) - 0 20 20 0 0 1 0
172(deleted) - 0 20 20 7 9 28 8
nme-sot-dry-wgw1-be-80-455.tpgi.com.au - 0 20 20 11 13 28 12
bu300.mflinbrdr11.aapt.net.au - 0 20 20 10 13 28 12
Bundle-Ether19.lon-edge901.melbourne.telstra…net - 0 20 20 10 13 28 12
bundle-ether10.exi-core10.melbourne.telstra…net - 0 20 20 11 14 28 14
bundle-ether12.chw-core10.sydney.telstra…net - 0 20 20 21 24 29 23
bundle-ether1.oxf-gw11.sydney.telstra…net - 0 20 20 22 24 29 24
bundle-ether2.oxf-gw10.sydney.telstra…net - 0 20 20 22 24 29 24
bundle-ether1.sydo-core04.sydney.reach…com - 0 20 20 22 24 29 23
i-91.sydo10.telstraglobal…net - 0 20 20 21 22 28 22
unknown.telstraglobal…net - 0 20 20 24 27 45 24
137.221.85.35 - 0 20 20 21 27 93 22
et-0-0-0-pe04-eqsy4.as57976…net - 0 20 20 155 158 188 156
137.221.66.139 - 0 20 20 156 157 161 157
37.244.40.1 - 0 20 20 155 157 163 156
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR for PSE (wrong server allocation)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.(deleted) - 0 20 20 0 0 0 0
172.(deleted) - 0 20 20 6 7 11 8
nme-sot-dry-wgw1-be-80-455.tpgi.com.au - 0 20 20 11 12 16 13
nme-sot-dry-crt1-be-50.tpgi.com.au - 0 20 20 98 101 106 99
nme-sot-dry-agr2-Po40.tpgi.com.au - 0 20 20 96 97 99 96
per-apt-stg-crt1-be10.tpgi.com.au - 0 20 20 98 98 101 99
sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au - 0 20 20 95 97 100 96
16509.sgw.equinix…com - 0 20 20 97 98 101 98
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
52.93.10.19 - 0 20 20 144 145 149 145
52.93.11.1 - 0 20 20 141 142 146 142
52.93.11.0 - 0 20 20 99 101 104 101
52.93.8.29 - 0 20 20 98 100 103 100
203.83.223.31 - 0 20 20 97 98 103 99
No response from host - 100 4 0 0 0 0 0

|____________|||||||

Still happening, being assigned to PSE.

WinMTR for PSE: |------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 84 84 0 0 1 0
gateway.vb09.melbourne.asp.telstra.net - 0 84 84 8 11 32 9
ae259.lon-ice301.melbourne.telstra.net - 0 84 84 7 11 28 10
bundle-ether25.exi-core10.melbourne.telstra.net - 0 84 84 9 12 26 13
bundle-ether12.chw-core10.sydney.telstra.net - 0 84 84 21 25 57 22
bundle-ether1.oxf-gw11.sydney.telstra.net - 0 84 84 20 24 47 21
bundle-ether1.sydo-core03.sydney.reach.com - 0 84 84 19 23 56 23
i-15703.siko-core01.telstraglobal.net - 0 84 84 131 135 142 135
i-93.jtha01.telstraglobal.net - 0 84 84 132 135 169 136
i-95.jtha-core02.telstraglobal.net - 0 84 84 136 139 146 141
i-0-7-0-7.siko11.telstraglobal.net - 0 84 84 131 134 137 135
134.159.98.79 - 0 84 84 237 240 253 241
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
54.239.52.95 - 0 84 84 126 135 189 134
150.222.90.7 - 0 84 84 128 131 147 132
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
203.83.223.31 - 0 84 84 309 313 357 311
No response from host - 100 17 0 0 0 0 0
No response from host - 100 17 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR for Sydney:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 118 118 0 0 1 0
gateway.vb09.melbourne.asp.telstra.net - 0 118 118 7 11 37 15
ae259.lon-ice301.melbourne.telstra.net - 0 118 118 8 12 40 9
bundle-ether25.exi-core10.melbourne.telstra.net - 0 118 118 8 12 45 10
bundle-ether12.chw-core10.sydney.telstra.net - 0 118 118 22 24 41 24
bundle-ether1.oxf-gw11.sydney.telstra.net - 0 118 118 21 25 35 22
bundle-ether2.oxf-gw10.sydney.telstra.net - 0 118 118 20 24 49 21
bundle-ether1.sydo-core04.sydney.reach.com - 0 118 118 20 24 45 23
i-91.sydo10.telstraglobal.net - 0 118 118 20 23 41 22
unknown.telstraglobal.net - 0 118 118 22 28 78 26
137.221.85.35 - 0 118 118 22 30 142 23
et-0-0-0-pe02-eqsy4.as57976.net - 0 118 118 21 27 146 25
137.221.66.135 - 0 118 118 22 25 41 23
37.244.40.1 - 0 118 118 21 24 44 26
________________________________________________ ______ ______ ______ ______ ______ ______

I just wanted to say thank you. Whatever the Devs or you guys have altered has fixed the ping fluctuation and wrong server allocation :ok_hand: :ok_hand: :+1: :+1: :+1: Cheers

Reinstalled the game and to check and it’s still useless for me. Any game not grouped routes to PSE1 and grouped games take to me to Sydney with a 180 ping.

Another Australian player here. I myself occasionally get high ping to Sydney servers, but it’s from my normal 64 latency to the highest being 130, so for me it’s still playable. This is on an ADSL line, ISP is Dodo. I’m located in South East Queensland.

However, I have a friend on NBN in Sydney, and she will have an issue where sometimes she’ll be connected to the proper Sydney server, but at 300 ping.
A tracert + some location coordinate traces in Google Maps reveals that her internet during high latency games goes from her location to Perth, and then back to Sydney to where the Overwatch server is. (Her ISP is also Dodo)

(NOTE: I do have the traces saved somewhere, I can upload them if needed by anyone)
Looking at the traceroute, soon as her signal hits the Telstra routers, it goes one hop at normal ping, then hits a problem router that pings at 300. That one router is of course in Perth.

My guess is that anyone here having issues is just getting a case of Telstra’s AWFUL international + domestic routing yet again.

Still getting sent to PSE1 servers unless I am on a VPN, any updates?

Same happening today.

3 games in a row on chinese servers. Of course at 20h when there is max number of players. Please blizzard pay some servers for OCE gamers. There are not enough actually.

It’s about 50% of games throughout the day. I even ended up in a Chicago server one game!

Just had 3 games on PSE1 [54.179.190.186] Mystery Heroes
I’m normally on SYD2 PC
WinMTR PSE1 - NOTE: don’t be concerned for the drops for MYGATEWAY, it’s from running two WinMTR’s at the same time
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
MYGATEWAY - 93 68 5 0 1 1 1
n175-36-0-1.mrk2.qld.optusnet.com.au - 0 316 316 1 2 2 2
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
bla2-hu0-5-0.ig.optusnet.com.au - 0 316 316 18 19 30 18
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
mas2-hu0-5-0.ig.optusnet.com.au - 0 316 316 18 20 41 19
203.208.174.197 - 0 316 316 112 115 165 113
203.208.168.18 - 0 316 316 113 115 142 114
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
203.83.223.196 - 0 316 316 115 117 162 123

WinMTR SYD2? [37.244.40.1]
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
MYGATEWAY - 0 761 761 0 1 1 1
n175-36-0-1.mrk2.qld.optusnet.com.au - 0 761 761 1 2 3 2
No response from host - 100 153 0 0 0 0 0
hu0-7-0-0.o4mopr01.optus - 0 761 761 3 4 30 4
bundle-ether18.cha-edge902.brisbane.telstra 0 761 761 3 5 32 5
bundle-ether7.cha-core4.brisbane.telstra - 0 761 761 3 6 36 3
bundle-ether20.ken-core10.sydney.telstra - 1 757 756 17 20 37 19
bundle-ether1.oxf-gw10.sydney telstra - 0 761 761 18 20 47 19
bundle-ether1.sydo-core04.sydney reach - 1 757 756 18 20 66 20
i-91.sydo10.telstraglobal net - 0 761 761 18 20 75 19
unknown.telstraglobal net - 0 761 761 19 23 105 20
et-0-0-48-br01-eqsy4.as57976 net - 0 761 761 19 25 139 24
et-0-0-0-pe03-eqsy4.as57976 - 0 761 761 18 23 140 21

Obviously there is some congestion to the SYD2 servers but considering the averages are good I wouldn’t think it would be congestion causing the issue

18 posts were split to a new topic: [Oceanic] High Latency or Connecting to Wrong Servers (2/16)