tl;dr: nvidia shadowplay instantly turns off depending on which bnet account you’re logged in as on the same computer. Reinstalling shadowplay, nvidia geforce, overwatch does not fix the issue. Restarting the PC has no effect. Resetting OW keybinds has no effect.
Hello, my friend’s shadowplay (purpose: for capturing highlights + discord voice) recently started turning off instantly upon entering a game (e.g., practice range, qp). If you enable shadowplay in the nvidia geforce overlay while in a game, it would immediately turn off. On my PC, my shadowplay and overwatch works and can save highlights.
What is interesting is that if I login to my friend’s bnet account on MY computer, MY shadowplay starts to turn off instantly in the exact manner as my friend’s on their computer. If I log back into my bnet account and play OW, shadowplay works perfectly fine.
I cannot seem to debug this. It appears my OW video settings remains the same when I login with another bnet account. Resetting key-bindings did not work. Reinstalling nvidia geforce did not work (including multiple PC restarts).
Unfortunately, I don’t know why this is happening. Have you reached out to nVidia on their forums? Getting other apps to work alongside Overwatch is beyond the scope of support here.
Currently doing so. I was hoping there might be some other information that distinguishes one OW account to another besides key-bindings and other small (and seemingly irrelevant) options in OW.
Yeah, getting exact same issue and can’t seem to fix it. Other games record fine. What is strange is I can record the main menu and tutorial, but as soon as a map loads in a real game, shadowplay stops working.
Here’s everything I’ve tried so far:
Reinstalling Geforce experience & GPU drivers - also deleting nvidia folders in appdata
Repairing Overwatch install
Updating Windows
Changing video capture location to a different folder / drive
Reducing bitrate of video
Turning nvidia in-game overlay off/on
Turning off Gsync, HDR and nvidia boost
Playing in borderless windowed mode with desktop capture turned on
Limiting the in-game frame rate
Closing every app I can think of that may interfere (I’ve seen netflix and spotify can cause issues with shadowplay)
Running Overwatch.exe as admin
I haven’t tried rolling back GPU drivers because I know shadowplay was working fine on whatever driver is installed currently, it has just decided to stop working specifically with Overwatch
I just bought a name change for the account with the issue and that also didn’t resolve it.
I removed any special font based characters from the name in case that was the cause.
Nvidia’s screen recording software is built into GeForce experience which is a separate program from ours. Our ability to provide support is very limited. The best advice we can provide is to use DDU to uninstall all traces of GeForce and the Nvidia drivers, then to reinstall a fresh copy from the Nvidia site.
If the problem still happens after that please be sure to reach out to Nvidia directly and let them know the overlay and screen recording feature is not working for a specific game. They should be able to help further troubleshoot their program.
I do hope the info helps. Let us know how things go. Cheers!
I’m waiting to hear back from Nvidia as well.
The issue isn’t that it’s not working with a specific game, it’s not working with specific battlenet accounts.
If I’m signed into kryptical#21314 on battlenet and log into overwatch it works perfectly.
If I then sign out and sign into AtomicBronze#2187 on the same PC, with the same Overwatch settings and same Nvidia settings it just turns off the second I get into the practice lobby or actual match.
Is there are difference between game accounts at all?
I understand this will most likely be on Nvidia’s side but there has to be something different about the accounts that trigger it.
I tested with 7 different Bnet accounts and only one has the issue.
I have the same issue, more details here : Overwatch cannot be recorded with Nvidia Geforce
Do any of you guys have resolved the issue ?
And did you use Parsec or any other application to share your screen with friends and let them control it in Overwatch? It might be the cause of the problem.
This thread you’re replying to is a year old. Overwatch 2 can be played without issue for many people, so if you’re having a tech issue, make a new thread with your DxDiag or open a ticket.
I tested with the same machine, same in-game settings, the latest drivers, but with a different account. NVIDIA Shadowplay worked fine on the second account, just like it did on my main account before. I strongly believe that the game is possibly flagging attempts to use NVIDIA Photo mode in-game as a ““cheat.””
(I think this is how you replicate the issue, as that’s what happened to me.)
It has been a problem for a while, not only for him: Example 1 Example 2
There’s no reason to be rude and just say “go make a ticket.” (And, at the same time, bumping the thread, kinda ironic.) You should know how ineffective it is to have to wait 2 weeks or more just for a response from tech support on a ticket.
For this type of issue you are welcome to bug report it over on the #bug-report forums. If it can be reproduced using certain steps / confirmed as a bug by our Quality Assurance team, then QA and the Overwatch developers can work with Nvidia to possibly correct it.
Unfortunately it is not really something that we can troubleshoot over the forums or through tickets, since it involves other software outside of the Overwatch client.
