After submitting several tickets and politely asking for specific quotes, day, and time that led to the ban, the support team refused in the rudest and most shameless manner and closed the ticket.
"Since this is your account, you should know all the details of what you did for the past few months. Players need to be responsible for their accounts and please play fair and nice.
If someone has bad behaviors but he hasn’t received the penalty, then it means the penalty is on his way. We don’t allow the players to break the rule! "
The behavior of the support is rude, inadequate, and spiteful, without being provoked, especially considering that the customer may have invested a lot of money into their game, and they are being banned simply because they were reported by angry players who lost the game and reported everyone.
How can someone trust that after giving money for the game, they won’t be banned without reason? They can’t, and this is Blizzard’s biggest problem. The total ignoring and disrespecting of the customer reflects their attitude toward their own product – they don’t care about it.
I posted about this issue, under which other people shared that since February they’ve been trying to get similar information and understand why they were banned, but have not received any.
You invest $2,000-$3,000, and they unilaterally revoke your access to the game without any explanation. The worst part is that they are losing money themselves, but they don’t care, not to mention the customer’s rights.
I assume the real, big bosses don’t know about the mess happening here, and the matters are handled by the small support manager who clearly doesn’t care whether the product succeeds, whether the company makes money or not. As long as he gets his salary.
We’ve all seen what a mess it is in IT companies and how unruly the developers are. The support team members are just angry because they get little money and have no future in life, with their only joy being if they can harm someone over the internet. It doesn’t matter who they are – the company they work for, the customer, etc.
I am disgusted by Blizzard’s support behavior, and I will share this elsewhere so people stop spending money on the game, so they don’t get scammed and lose access, and stop playing it altogether, just like I will.
What goes around, comes around.