Competitive Stats Did not Update & Ranked Stuck

I played many games in the Competitive Open Queue, but my account still couldn’t recognize playing time, wins, eliminations, etc. I only tried a few games in Role Queue, and luckily, it was recorded in my career profile. But I am still frustrated that all my good games and general history in the open queue are not yet to be found.

I also played well in the Competitive Open Queue. I played together with a friend for placement, and we won or lose at the same amount, and yet I’m still stuck in Bronze 2, and he is now in Gold 5, there are some games in which I outplayed him, but it didn’t change my stats nor my rank.

Information: I last played OW1 on PC 2 years ago. When OW2 launched, I switched to console (PS4). All my skins are safe, but my current competitive stats is still not updating.