I went to buy a Mercy Golden Gun yesterday with my saved up Comp Legacy Points and as you can see from the video on Reddit, it went through with the unlock animation but nothing unlocked, I get confused, refresh the menu and then it updates, takes my 3k with no Golden Gun. After a mate recommended I restart my game, it later updated and gave me back 1k out of the 3k so now my total is 2624 points and I can only pay with Comp Legacy points, no option for normal Comp points. I’d recommend just not spending Comp Legacy points until this is addressed and solved.
This is pretty much just a copy & paste from my Reddit post.
I read the reddit post, sounds like you got cheated out of a gold.
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Yeah, it sucks. They really need to be a lot more vigilant when it comes to these types of potential problems.
They’ve only got half a person working on the whole game, in a few years they’ll fix this.
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Lmao, yeah… I probably ain’t getting my Legacy Comp Points back or Golden Gun unlocked. Which is unfortunate, got scammed out of a gold 
OW devs should have been vigilant with these but dropped the ball.
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yeah… as another dude said, they’ll probably take ages to fix it. I do have faith in the support team, but I doubt I’ll get this particular situation resolved. Though if it prevents people from going through a similar issue, I am happy with that.