Client requested disconnect

Technical Support
1

This just happened to me for the first time ever since Day 1 of playing this game… May 23,2016. What is it? Just happened again…

EVGA GeForce RTX 2070
i5-9600K
16GB DDR4 3000Mhz
Windows 10
ASUS ROG Swift 27in 1440p 144Hz monitor

Client requested disconnect
Highlights Cause Disconnect
Opening/saving highlights cause connection error
2

every time i click one of my highlights it says “client requested disconnect” no idea whats wrong with it

1 Like
3

Thank you for your reports! We’re seeing that there’s some asset issues in this situation for you two. Could you try a Scan and Repair? If it persists, reinstalling the game should fix up the asset errors we’re seeing.

4

Scan finished. No repair required…

5

re-install game is not a good fix. I am having same issue and running the repair said no issue found. Downloading game again for me is quite the issue as I am on a metered network. can we please get a real fix

1 Like
6

I did reinstall the game and am still having the same issue

1 Like
7

Having the same issue. I watched a highlight, saved a highlight, then went to a second highlight and had this problem. It persists despite restarting the game, changing servers, attempting a repair, and restarting my computer.
I see this has been a problem in the past based on Google searches. Any quick fixes?

8

it disconnects everytime i click on a highlight

9

just lost 50 sr because of this bug, nice :)))
everytime it logged me off and I pressed rejoin match, it kept doing it over and over:))))

10

Having the exact same issue, I click on a highlight and it disconnects me.

11

What even is this error? And how have I only just encountered this on December 17, 2019 when I’ve been playing since May 23, 2016?

Surely Blizzard have done something with this most recent patch.

12

Hey there,

In what situations are you seeing the disconnection? Some others in the thread are mentioning while opening highlights. Is it the same for you? If so, are they highlights from before patch, or new highlights? Is it all highlights, or just one? If not related to highlights, what game modes are you seeing it in?

13

I have three highlights causing this issue. All of them are Ana highlights on Blizzard World from 12/16/2019.

I was able to save three other highlights that are from 12/19-22/2019.

14

This happens when I try to load or save highlights. I’ve tried clearing the cache, uninstalling and reinstalling, restarting my computer, following what the devs have said to do for this issue, deleted every game folder, and nothings working. What else can I possibly do?

15

Sonderkun,

Can you give some more details on which highlights you’re having trouble with? Is it all highlights, or just older ones?

16

I seem fine since just reinstalling the game… I was hesitant about that ‘fix’ since someone else said it didn’t work for them but I haven’t had this issue since the day I made the topic.

17

I’m also one of the five jillion people who have this issue. I’m happy to gather whatever information you need to try to solve it. :wink:

I currently have 6 highlights, and two of them trigger this bug. They’re the two oldest highlights (relatively speaking) from Dec 13 and Dec 15.

There’s another thread where this bug was first discovered back in September, and one of the workarounds was to create a custom game on the map(s) used in the broken highlights. This did not work for me.

18

TigTigger,

It’s also possible that the highlights are simply incompatible with the current version of the game. You can try the reinstall suggested above by kaMMakaZZi9, but if it only happens for highlights there’s not much we can do here in tech support. You’d be better off posting about that in the bug report forums.

19

Thanks for your message!

The bug has been (re)posted and +1ed for several months in the Bug Report forum already. Unfortunately there has been no response and no fix. We were hoping somebody might respond here, instead.

20

Hey Tigtigger,

To clarify why I mentioned this, this is the Technical Support forum. The Blue posters here are not developers and we do not work on game bugs. In these forums, we aim to help players resolve issues that are in their control, or help them diagnose the issue. In this case, we’ve diagnosed the issue. Since it appears that your old highlights have a compatibility problem with the current game engine, this is not something you or we can fix - which is why the bug report forums are the correct forums for this report.

Hope this clears it up a bit more. If you have any other tech issues feel free to reach out at these forums, but for bugs, the bug report forums are the best bet.