This happens when pressing esc to return to main menus. As far as I can remember it’s only while queued and seems to happen more often after a game has just finished. Prob occurs once every 20 games or so and has been for roughly 6 months, maybe a bit longer.
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I have the same issue, I guess it is since the crossplay-beta. Ingame in a match, everything is fine, no disconnects. But sometimes when you esc back to the menu, the menu is basicly gone and you are in some “connecting” message. Queue however still works there if you did not abbot the search for games, it’s no problem to find and join matches, even when your client does not get into the usual menu screens, weird.
It’s a quarter into 2022, and this bug is still here. It’s been around as long as I can remember. Might even have been in here since beta. Has nobody at Blizzard noticed this?