Character select locked, Unable to see players [PS4]

I just tried to play a game of competitive play and it went all kinds of terrible. I had been playing overwatch all morning and was waiting for a friend however when my friend never showed i decided to run a round without her. I started up the comp match, and when the match was found I was not instantly directed to the hero select screen. It kept me on the screen that shows your team line up and the enemies team line up for about 5 or so minutes. Once it finally led me to the character select screen, I was unable to pick any character other than Soldier 76. The only available character for me to choose was Soldier. Once I loaded in (because by the time I got actualy loaded into the match and had talked someone into believing me in game) the match already begun. I stepped out of the spawn and could see no other characters on the screen except for me. I couldn’t hear any other characters, nothing. Friendlies or enemies. The only thing I could see was my teammates names across the ground floating around. I went to attack point and when i got there there was no body but me, however I was being attacked and killed. I ended up having to leave and loose 50 sr for soemthing I had no control over.

Than after the match I tried multiple things to make the game run. I tried restarting the game yet again, I tried testing my internet and unhooking and then reconnecting to my internet i tried restarting my playstation, i tried uninstalling and reinstalling the game. Nothing has worked and I’m very upset. Currently I’ve been attempting to just run quick plays, and I can’t even load into the match. It’ll tell me “traveling to -“ and then endlessly load. It never redirects me to the character select. Meanwhile my ping and latancy have been jumping through the roof, I’ve been running 160-300 ping (which is why I thought it was maybe my internet) when lately my ping is averages out at about 55-63 the highest it’s ever gone is in the 70s. I’m not sure what has caused the random bug but hopefully it can be handled

you seem to be new to ps4’s slow processors.