Certain Servers Lag Entire Game ... PS IN/OUT

Technical Support
1

Over the last few days … depending on the server I am connected to, latency goes to hell and the game is unplayable. This either happens for the entire game or doesn’t happen at all and the game is fine … it does not fluctuate during an individual game.

Stats for the most recent bad one a few moments ago 24.105.47.208

Big orange bars across the screen on the network graph

SIM 14.3/ 14.3/ 28.1 ms
IND 89.6/ 107.2/ 120.4 ms
LAT 0.0/ 94.7/ 413.8 ms
PNG 46.7/ 48.7/ 51.7 ms
RTT 159.2/ 185.9/ 220.8 ms
CMDQ 4.0/ 12.9/ 32.0
PPS IN 7.7
PPS OUT 50.6
LOSS IN 65 3%
LOSS OUT 0.0%

Here are my normal stats from the next good game after the bad one

SIM 14.3/ 14.3/ 14.3
IND 20.0/ 20.4/ 20.6
LAT 0.1/ 1.2/ 14.3
PNG 39.8/ 53.0/ 66.4
RTT 55.6/ 57.6/ 64.4
CMDQ 3.0/ 4.8/ 6.0
PPS IN 63.7
PPS OUT 63.0
LOSS IN 0.0
LOSS OUT 0.0

It looks like, considering the change in PPS IN/OUT that there is an inbound issue for me, not an outbound one. Any Help? (I’ve tried all the general things suggested on Blizzard’s pages)

2

Hey there,

This would indicate that you’re experiencing around 65% packet loss on the incoming connection (from the OW server to your client). This could be the result of a router/modem issue or an internet provider / route issue. I would recommend to try running a WinMTR test in the background and capture what the traffic looks like when the problem is occurring.

  1. Download WinMTR
  2. Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
  3. Open the new folder that was created, then open the WinMTR_x64 folder.
  4. Right-click on the WinMTR application and select “Run as administrator”.
  5. Launch Overwatch and join a match. Once you’re in the match, press Ctrl+Shift+N to open the Network Graph.
  6. Look for the server name displayed in brackets and the IP address at the top. Note you will need to remove the colon and port number after the IP address before running the test. (12.345.67.89:PORT)
  7. Alt+Tab back to WinMTR, then type the server IP address in the “Host” field.
  8. Click on “Start” and Alt+Tab back into the game. Allow the test to run for at least 10 minutes or the duration of a match. Click on “Stop” when you’re done playing after you have experienced the latency or connection issue.
  9. Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.
4

This is the exact same issue I posted about as well in my thread, just with more data. Good luck with your WinMTR!

5

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